• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.10.20, 02:17
  • Opened by: juan cantu

Ticket #19333 - Product Page Variant Bug

When you get to see a product lets say this: https://pruebassenties.com/mx/inicio/1-1-mucca.html#/1-color-vibora_cafe/2-talla-225 which is a variation product, when you clic to any variant (”Negro”) it sends you to a diferent product for no reason the combination products are well configured as you can see in BO

Comments

juan cantu 05 Oct 2020, 02:21

This bugs happens in Edge and apparently its something to do with the loading of images and defer of the atribute
with the lazy load

Fred 05 Oct 2020, 13:31

Could you please give me correct link to the product? current one is wrong

juan cantu 05 Oct 2020, 17:07

that is weird, the link im copy pasting from url as shown in capture
https://pruebassenties.com/inicio/1-1-mucca.html#/1-color-vibora_cafe/2-talla-225

its the "mucca" product

Attachments:

Fred 05 Oct 2020, 17:11

ok, could you please test it now, I just added a fix into the file /public_html/themes/alysum/templates/catalog/_partials/miniatures/product.tpl

juan cantu 05 Oct 2020, 17:41

I removed cache and no, in Edge there is still the problem (chrome apparently all good)
the image shown is "Angie" and as you can see the title is still MUCCA

Attachments:

Fred 05 Oct 2020, 21:14

yes, I see.
Keep working on that

juan cantu 06 Oct 2020, 20:14

It happened after i did the import of the products, by hand doesnt happen, i couldnt fix it so i disable the template to see if it was actually your template, i reallised that it was, in the classic template it was working fine, when i switched back to alysum the problem was solved.

Just to let you know this problem exist when you import a csv of products with images, and then combination with the row that let you select from the images of the product for each combination if you want i can send you the csv if they help you see whats the problem

Fred 06 Oct 2020, 20:16

thank you for the suggestion.
we have to finish our code review, then I'll ask your csv file it it's necessary.

Felix 07 Oct 2020, 09:38

Same problem here, but I didn't import csv files.
Solved by switching to classic and selecting Alysum again.

Fred 07 Oct 2020, 09:42
Solved by switching to classic and selecting Alysum again.

looks like a cache issue

Fred 07 Oct 2020, 18:23

Hi, Juan.
There is seems no more issue. We have tested out this product in every browser on Mac and PC https://pruebassenties.com/tienda/1-15-mucca.html#/7-talla-25/23-color-vibora_cafe

Anonym04 12 Oct 2020, 17:10

Please push the Fix in the next update. We have the same problem

juan cantu 14 Oct 2020, 04:51

Its not cache issue i reset :c but yes it did work i was very upset with that i can leave the combinations with the error in the test site if you want to see why its happening

Fred 14 Oct 2020, 11:05

But it works now?
That is a really strange bug and it seems depends on specific configuration, we are currently looking for a solution

juan cantu 14 Oct 2020, 16:55

Yeah like anonym04 said if you go to classic and then change to alysum its fixed, but people could not realise the error its present

Fred 14 Oct 2020, 17:24

I found potential solution, where could I test it out? I need a website with the issue

maier patrick 16 Oct 2020, 10:24

Hello Fred,

We're having the same issue, you can test your solution on our website :) thank you

Fred 16 Oct 2020, 10:25

@maier Patrick I just replied in your ticker