- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 05.10.20, 12:48
- Opened by: Seifedine Belhadj Daoud
- Closed by: Fred
- Closed on: 09.01.21, 11:22
- Reason: Closed
- Comment: Glad to help!
Ticket #19339 - Missing popup "Close" icon AMP
Hello,
As shown in the attached screenshots below… I’m experiencing an issue with the “Close” icon on the AMP mobile version, it’s shown nowhere not in the mobile popup menu neither in the size guide chart popup however in the desktop version it’s appearing properly.
I have a fresh version of prestashop and alysium, child theme activated, i have never dome modifications yet, default perset installed, website running on OVH & Let’s encrypt ssl.
Thank you,
Have a nice day.
Comments
Hi, Seifedine Belhadj Daoud.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hi again,
I already filled up all the necessary credentials, please check… By the way, i just realized that the “Close” icon (#si-cross) appear properly in the subscription popup module in AMP version, strangely the problem is only by the size chart popup and mobile menu popup.
Thanks.
I’m not able to login to your back office https://take.ms/TqCdn
You’re right i have done a mistake while copying the password, i really excuse, please check again now the updated credentials … it should works.
Thanks
the issue has been fixed https://take.ms/Voa1M
Thank you !
Can i know at least the reason of this issue and how it has been solved please?
Yes, the problem was with a path to icons because of child theme. I just copied icons from parent to child theme folder
Now i see, thanks for your generous support & explanation.
you are welcome
I have got same problem. Thanks for explanation :)
Hi, Roman.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Hi !
I have the same problem. What are icons that I have to copy from parent to child theme folder ?
Thank you.
in most cases that’s because of wrong path when you are using child theme.
Copy the file from
to
It works ! Thank you, Fred !