• Closed by: Fred
  • Closed on: 09.01.21, 11:22
  • Reason: Closed
  • Comment: Glad to help!

Ticket #19339 - Missing popup "Close" icon AMP

Hello,

As shown in the attached screenshots below… I’m experiencing an issue with the “Close” icon on the AMP mobile version, it’s shown nowhere not in the mobile popup menu neither in the size guide chart popup however in the desktop version it’s appearing properly.
I have a fresh version of prestashop and alysium, child theme activated, i have never dome modifications yet, default perset installed, website running on OVH & Let’s encrypt ssl.

Thank you,
Have a nice day.

Attachments:

mobile_menu_amp.jpg (136.7 KiB)

Comments

Fred 05 Oct 2020, 19:17

Hi, Seifedine Belhadj Daoud.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Seifedine Belhadj Daoud 06 Oct 2020, 00:07

Hi again,
I already filled up all the necessary credentials, please check… By the way, i just realized that the “Close” icon (#si-cross) appear properly in the subscription popup module in AMP version, strangely the problem is only by the size chart popup and mobile menu popup.
Thanks.

Fred 06 Oct 2020, 10:46

I’m not able to login to your back office https://take.ms/TqCdn

Seifedine Belhadj Daoud 06 Oct 2020, 11:02

You’re right i have done a mistake while copying the password, i really excuse, please check again now the updated credentials … it should works.
Thanks

Fred 06 Oct 2020, 11:21

the issue has been fixed https://take.ms/Voa1M

Seifedine Belhadj Daoud 06 Oct 2020, 11:46

Thank you !
Can i know at least the reason of this issue and how it has been solved please?

Fred 06 Oct 2020, 12:21

Yes, the problem was with a path to icons because of child theme. I just copied icons from parent to child theme folder

Seifedine Belhadj Daoud 06 Oct 2020, 12:42

Now i see, thanks for your generous support & explanation.

Fred 06 Oct 2020, 12:43

you are welcome

Roman Husarik 08 Jan 2021, 11:23

I have got same problem. Thanks for explanation :)

Fred 08 Jan 2021, 11:32

Hi, Roman.

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Lynda 08 Jan 2021, 12:39

Hi !
I have the same problem. What are icons that I have to copy from parent to child theme folder ?
Thank you.

Fred 08 Jan 2021, 15:43

in most cases that’s because of wrong path when you are using child theme.
Copy the file from 

/themes/alysum/templates/mobile/assets/svg/close.svg

to

/themes/CHILD_THEME/templates/mobile/assets/svg/close.svg
Lynda 09 Jan 2021, 11:15

It works ! Thank you, Fred !