• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 06.10.20, 08:57
  • Opened by: ANTONIO FRAILE

Ticket #19353 - Service Unavailable [503]

Good morning, I’m trying to add Item through flex menu but I don’t get this message “Service Unavailable [503]”

Thank you


Fred 06 Oct 2020, 09:12

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

ANTONIO FRAILE 06 Oct 2020, 10:16

Ok. It is ready.

Thank you,

Fred 06 Oct 2020, 10:28

Unable to connect to your server via FTP

Command:	USER emodixco
Response: 	331 User emodixco OK. Password required
Command:	PASS **********
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server

I see you are using 1.6. Don't you want to try 1.7 version? it's much better

ANTONIO FRAILE 06 Oct 2020, 11:06

Ok, I will try to update to 1.7.


Fred 06 Oct 2020, 11:08

the best way is to install the theme from scratch because no way to update the theme from ps1.6 to 1.7