• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 07.10.20, 09:10
  • Opened by: 2bedigital Agency

Ticket #19375 - Total amount not refresh when add coupon to TPV


We got this problem → https://www.loom.com/share/8de8a14dfbe944e2a3e4354ed2c88bb5 If we add coupons on checkout, the total refresh, but when you pay, not refresh the total ammount.

Look the video, i add 2 coupon with 8€ of discount, but in the redsys tpv not load the correct quantity.

Could you help us?



2bedigital Agency 07 Oct 2020, 09:51

Hi! i fixed add a javascript that reload the page when a coupon is added, but is not the way...

Fred 07 Oct 2020, 15:34

Hi, 2bedigital Agency.
I need access to your server through FTP. Current credentials are wrong

2bedigital Agency 08 Oct 2020, 19:57

Hi updated the password and the ftp


Fred 08 Oct 2020, 23:17

could you please test it out now, because I don't have discount code to check

2bedigital Agency 09 Oct 2020, 09:37

Nope it doesn´t work

If you add the coupon before 4 step works but if you add in the last step (payment selector) not work

add this items → https://intercolectivosirabia.com/TANGORRI/363-1968-PCHANDAL80111260UNISEX-0000059002252.html#/5-color-rojo/40-tallas-4xs https://intercolectivosirabia.com/TANGORRI/359-1935-SUDADERA100285100UNISEX-0000059002241.html#/8-color-negro/100-tallas-6xs

And use this 2 coupons on the end of the checkout (4. PAGO)


I you got to redsys payment, the quantity is different.

Fred 09 Oct 2020, 15:30

I'm not able to use those coupons at all, could you please check that?

2bedigital Agency 15 Oct 2020, 12:02


Before start the test, go to THEME SETTINGS → Custom JS → and comment the promo code location.reload(); (this is a patch to fix the problem)

After this, start with the process
Look this video, the quantity after add the coupon and the tpv payment not macth → https://www.loom.com/share/8de8a14dfbe944e2a3e4354ed2c88bb5

First you add this product

Second step, add this other producto

On the step 4 in the checkout, add this coupons

Got to payment platform. The total cart not match with the price on the redsys platform.


Fred 16 Oct 2020, 12:18

Strange, but I always get a correct total price https://take.ms/VOaTs