• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 16.10.20, 13:59
  • Opened by: ana savin

Ticket #19467 - Problem with page builder after migration

Hello, i`ve just migrate my website and i get error when i try to access Page builder, Footer builder or Header builder.
I see in console that there are too many requests.

I`ve updated my shop data with the live credentials

Please check.


ana savin 16 Oct 2020, 14:03

Now it`s loading but it takes too much

Fred 17 Oct 2020, 10:23

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

ana savin 19 Oct 2020, 10:16

Also please check this product in back-office "OLIO E OSSO LIP & CHEEK TINTED BALMS" , the combinations is not loading and i cannot modify them.
Another problem is on AMP mobile, i get a lot of errors on homepage, category and product page.

Fred 19 Oct 2020, 21:10

1. I have checked out Page builder in back office in and it works pretty fast, just a couple of seconds to load a layout.
2. The Product in back office also works fine for me https://take.ms/Vx1Nq I can edit it and save

ana savin 20 Oct 2020, 16:31

Another problems:
1. Chekout on AMP mobile page...I can`t make pass the personal information step.
2. On AMP - cutomer account addresses : i can`t delete / edit an address(this happens in checkout too).
3. When you access a product from a category, when you came back to category page it return to footer.

Fred 20 Oct 2020, 17:35

Please try to enable "Force Desktop checkout" option in the AMP settings

ana savin 22 Oct 2020, 09:34

This is not a solution, all my mobile pages are in AMP , i don`t want checkout to be different. And what about the points 2,3 ?

Fred 23 Oct 2020, 13:14

We have added an option for the theme to enable mobile header what looks like AMP header. If you want I can add this option to your store as well what allows you to use desktop checkout page what will looks like AMP