• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.10.20, 14:46
  • Opened by: VALLEJO Paul
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19489 - Various Product Page problems (desktop)

Here are the different problems encountered :

- No thumbnail image of the products is displayed

- When I go to page builder and change the position of the blocks (for example the short description below the add to cart button) nothing changes in the front office (see screenshot)

- Product description does not appear

Attachments:

Capture d’écran 2020-10-19 a... (1.02 MiB)
Capture d’écran 2020-10-19 a... (272.4 KiB)

Comments

Fred 19 Oct 2020, 20:11

Please fix the issue what I wrote you in another your ticket, then I can try to figure out what’s wrong here

VALLEJO Paul 20 Oct 2020, 15:27

I did it.

Now the problem is about your theme :

“Attempted to load class “PkModuleFrontHelper” from namespace “Promokit\Module\Pkthemesettings\Core”.
Did you forget a “use” statement for another namespace?”

Fred 20 Oct 2020, 21:50

1. thumbnails are fixed
2&3 try to clear prestashop cache

VALLEJO Paul 21 Oct 2020, 08:45

1. Ok
2. I clear the cache but no change.
Still no short description

Please help.
Thank you

Fred 21 Oct 2020, 12:43

short description is here https://take.ms/q7XwQ

VALLEJO Paul 21 Oct 2020, 12:45

No sorry, I would like to say “no description”

Fred 21 Oct 2020, 22:39

you have a mess of different theme’s updates.
If you didn’t customise templates I’ll upload to you the latest theme version just to be sure there are no conflicts. Please confirm I can do that

VALLEJO Paul 22 Oct 2020, 10:50

Now I have the product description, but it’s full of bug !

Home Page :

1. The text is glued to the images
2. Newsletter and footer, impossible to change the color in the back office. Everything is offbeat!
3. The color of the buttons is not taken into account.
4. The modifications in the top bar (font, size, etc.) are not taken into account.

Please fix everything or give my money back, I’m tired !!!!

Attachments:

Capture d’écran 2020-10-22 a... (12.7 KiB)
Capture d’écran 2020-10-22 a... (18.1 KiB)
Capture d’écran 2020-10-22 a... (349.2 KiB)
Capture d’écran 2020-10-22 a... (206.4 KiB)
1.png (208.9 KiB)
VALLEJO Paul 22 Oct 2020, 10:52

Color footer doesn’t change

Attachments:

Capture d’écran 2020-10-22 a... (18.2 KiB)
Fred 22 Oct 2020, 11:02

Can I install the theme from scratch? you have a mess of different updates.

VALLEJO Paul 22 Oct 2020, 11:02

1. fix with adding padding but by defaut we don’t have to do this. The oldstyle homepage is not the same as your example

VALLEJO Paul 22 Oct 2020, 11:06

Yes please make it work properly !

Fred 22 Oct 2020, 11:32

Some settings may be resetted to defaults after update…

VALLEJO Paul 22 Oct 2020, 11:39

I know !

Fred 22 Oct 2020, 12:34

I have started to update modules but get the following error

Response: 	421 Too many connections (8) from this IP
Error:        	Failed to retrieve directory listing

There is a limit to upload files from one IP and I’m not able to finish the update

Fred 22 Oct 2020, 12:45

ok, I have finished it.
I have restored original Oldstyle layout.

1. The text is glued to the images - fixed
2. Newsletter and footer, impossible to change the color in the back office - if you are using Footer Builder, you have to change colors there. There are two options for your choice - use native footer and configure it in the Theme Settings module and another one is Footer builder.
3. The color of the buttons is not taken into account. - the color is changed as I can see. Please don’t forget about browser’s and Prestashop’s cache.
4. The modifications in the top bar (font, size, etc.) are not taken into account. The same as with Footer, if you are using Header Builder you have to configure the view there, but not in the Theme Settings

VALLEJO Paul 22 Oct 2020, 14:26

I always clear cache with “empty cache button” in firefox
I also clear cache in prestashop.

Attachments:

Capture d’écran 2020-10-22 a... (10.2 KiB)
VALLEJO Paul 22 Oct 2020, 14:33

Not possible to charge the page with safari

VALLEJO Paul 22 Oct 2020, 14:37

Footer not align, copyright stuck to line

Attachments:

Capture d’écran 2020-10-22 a... (25.3 KiB)
VALLEJO Paul 22 Oct 2020, 14:37

Comments full of bugs

Attachments:

Capture d’écran 2020-10-22 a... (106.5 KiB)
VALLEJO Paul 22 Oct 2020, 14:41

I’m looking for this beautifull footer

Attachments:

Capture d’écran 2020-10-22 a... (264 KiB)
VALLEJO Paul 22 Oct 2020, 15:49

Cateroy page with too large image

I would like to say that I don’t touch nothing, your theme supose to be with “template old style”, but it’s all diferent taht your demo

Fred 22 Oct 2020, 20:05

1. Comments looks fine for me https://take.ms/cVk2S

2. I have imported original old style footer and now it looks like you want. That is definitely not a bug you just modified your footer.