- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 22.10.20, 10:44
- Opened by: Sylvain Duval
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #19528 - Issue on product description settings
Hello,
When using you theme (ocape.fr), we have a big issue when we try to customize product description : when we click on justify text, color text or others, it does not work.
We try to use the the classic theme and issue is not there.
Thanks for your help !
Comments
I don’t understand the problem, please take a screenshot
As you can see on the screenshot I send you, I want to put the words “nos conseils” in green. To do it, I select the word, add the color I want and then click on “text color”-”. But it doesn’t work. My words are still in black as you can see on the screenshot in the front office.
I have got the same problem for my text. I want to justify all the text but when I select it and click then on “justify text”, nothing happens.
Attachments:
dossier sans titre.zip(134.1 KiB)But I see the text is green https://take.ms/VRkmY and text align works fine https://take.ms/4yIMf
It is working on some pages because I add some html code.
I just added a color with color picker and if works https://take.ms/INE4V
Yes sometimes it works but sometimes I must add some html code to have a good color for my text and the good alignment for my description. You can see that in the products pages, all my descriptions are written correctly because I had to copy and then past the text in each product page. Indeed, I couldn’t easily change the color of the text because the button color dedicated to this action wasn’t working.
I know that the problem comes from the theme because I made a test by changing the them and everything was working correctly.
I have no idea how to help. I have tried and it just works without any problems