• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.10.20, 10:44
  • Opened by: Sylvain Duval
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19528 - Issue on product description settings

Hello,

When using you theme (ocape.fr), we have a big issue when we try to customize product description : when we click on justify text, color text or others, it does not work.

We try to use the the classic theme and issue is not there.

Thanks for your help !

Comments

Fred 22 Oct 2020, 11:29

I don’t understand the problem, please take a screenshot

Sylvain Duval 22 Oct 2020, 14:27

As you can see on the screenshot I send you, I want to put the words “nos conseils” in green. To do it, I select the word, add the color I want and then click on “text color”-”. But it doesn’t work. My words are still in black as you can see on the screenshot in the front office.
I have got the same problem for my text. I want to justify all the text but when I select it and click then on “justify text”, nothing happens.

Attachments:

dossier sans titre.zip (134.1 KiB)
Fred 22 Oct 2020, 20:42

But I see the text is green https://take.ms/VRkmY and text align works fine https://take.ms/4yIMf

Sylvain Duval 23 Oct 2020, 09:10

It is working on some pages because I add some html code.

Fred 23 Oct 2020, 09:19

I just added a color with color picker and if works https://take.ms/INE4V

Sylvain Duval 27 Oct 2020, 14:16

Yes sometimes it works but sometimes I must add some html code to have a good color for my text and the good alignment for my description. You can see that in the products pages, all my descriptions are written correctly because I had to copy and then past the text in each product page. Indeed, I couldn’t easily change the color of the text because the button color dedicated to this action wasn’t working.
I know that the problem comes from the theme because I made a test by changing the them and everything was working correctly.

Fred 27 Oct 2020, 19:49

I have no idea how to help. I have tried and it just works without any problems