• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 24.10.20, 13:19
  • Opened by: Stéphane Morel
  • Closed by: Fred
  • Closed on: 02.11.20, 10:28
  • Reason: Closed
  • Comment: Glad to help!

Ticket #19556 - can't delete a profil into layout builder

Hi,

I just installed a fresh presta 1.7.6.8 and Alysum theme 5.6.0.

I can create a layout profil, but when I want to remove it, It’s not working.

Nothing append.

Can you help?

Thank BR

Stéphane

Comments

Fred 25 Oct 2020, 10:38

Hi, Stéphane.
Never seen the issue before.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Stéphane Morel 26 Oct 2020, 18:35

Hello, I updated my profil. you have access now to the BO

Fred 26 Oct 2020, 19:54

We have fixed the issue. Now I need access to your server through FTP to add a fix for you

Stéphane Morel 26 Oct 2020, 19:59

HI, I can not give you ftp access, can you send me the fix, I will installe it?

Thank you

BR

Stéphane

Fred 26 Oct 2020, 20:38

then you can wait for the update. That is not critical issue I suppose