- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 28.10.20, 09:35
- Opened by: Aitor San Jose
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #19592 - Error 500 when active theme
Hi, I bought your theme.
I have uploaded the theme to my installation and when I activate it I have received a 500 error and I cannot do anything to access the web. Any recommendation? I do not know what to do. Thank you.
Comments
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office
Updated the data in my profile. Thank you!
it looks like a cache issue.
Please try to remove all folders from /www/var/cache folder to regenerate all cache
Now it works correctly. Thank you very much.
you are welcome