• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 28.10.20, 09:35
  • Opened by: Aitor San Jose
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19592 - Error 500 when active theme

Hi, I bought your theme.

I have uploaded the theme to my installation and when I activate it I have received a 500 error and I cannot do anything to access the web. Any recommendation? I do not know what to do. Thank you.

Comments

Fred 28 Oct 2020, 09:55

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Aitor San Jose 28 Oct 2020, 10:00

Updated the data in my profile. Thank you!

Fred 28 Oct 2020, 10:28

it looks like a cache issue.
Please try to remove all folders from /www/var/cache folder to regenerate all cache

Aitor San Jose 28 Oct 2020, 10:38

Now it works correctly. Thank you very much.

Fred 28 Oct 2020, 10:43

you are welcome