• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19597 - I cannot update to 5.6.0 and to the last update

Hi suport,
I’ve lost the last two updates so I cannot update to the 5.6.0 and to the last update.
How can I do it?
Thanks Gian

Comments

Gianfranco Ruggeri 28 Oct 2020, 18:05

I thought that the update is automatic. I’m new in prestashop and I’ve make this mistake

The error message is Error#3: Cannot reach an update files to download

Fred 28 Oct 2020, 18:25

Hi, Gianfranco.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Gianfranco Ruggeri 29 Oct 2020, 15:41

I’ve done it! can you please check if is all right?

Gianfranco Ruggeri 30 Oct 2020, 10:01

any news for me?

Fred 30 Oct 2020, 10:15

We found a problem to detect correct theme version when you have enabled child theme. We are working on a fix

Gianfranco Ruggeri 30 Oct 2020, 10:24

Thx thx thx

Fred 30 Oct 2020, 23:50

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP to let me make a fix