- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 28.10.20, 19:32
- Opened by: MARCO SULAS
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #19599 - AMP side payments problem
Kind assistance
there are always constant problems on the AMP side causing me problems with my client.
At this moment, when the user arrives at the cart, the pay button does not work either by bank transfer or paypal. Why?
Also, always in AMP and Desktop, how do you change your order before paypal and after bank transfer?
I require urgent assistance for a prompt resolution
Comments
Another problem encountered being products with different size combinations in AMP mode there must not be the add to cart button in the category home page but only if I select the product and access its page
We are working on a solution, back to you soon
The issue has been fixed. Please test to confirm the change
At the moment it seems to work but when I confirm the order and pay for example by bank transfer, I am not returned a confirmation message and I return to the admin page, but a blank page remains.
This is a problem, can you check?
Also yesterday I was asking 2 more info how can I move the first payment with paypal and after the bank transfer?
Another problem the site sells shoes and clothing therefore on the home and product categories page I do not have to have a put button in the cart because I must necessarily access the product and choose size and number
1. I don’t understand the problem. I have purchased a product https://take.ms/yx0vQ and received a confirmation email.
2. how can I move the first payment with paypal - go to payment settings and see available options there. There is no such option in the theme
3. Fixed https://take.ms/aKWeE
In the home I still see add to cart and you don’t see product like in the category page, can you solve them too?
Another thing I was asking and if I can also move through anchors on the paypal payment page before the transfer?
1. Fixed
2. go to payment settings and see available options there. There is no such option in the theme
In the home I still see add to cart and you don’t see product like in the category page, can you solve them too?
Another thing I was asking and if I can also move through anchors on the paypal payment page before the transfer?
When I complete the order I’m sorry but from smarphone iphone with both safari and chrome app I have a problem after I complete the payment order.
as you can see from the attached screen blank page does not return to the panel
Attachments:
IMG_5749.PNG(70.3 KiB)Kind assistance even the payment via paypal does not work does not lead to redirection to the paypal site to complete the payment, I require urgent assistance as my customer is angry thinking I have purchased a professional theme without problems.
Request solution thanks
I can’t find a problem, Paypal just works fine for me, see a video from my phone https://mega.nz/file/UZxG0DRJ#Mo3svsiTdnd7skLbzNhI5e26ig38lf0uGrbGOpLnHYQ
The video does not show the error I indicated.
The problem exists with both bank transfer and paypal that once the payment is completed, it does not return to the site page, e.g. control panel or payment response, but a blank page with a screen sent
Please enable Debug mode, make a payment while you will not get an error and take a screenshot
with active debug does not even get to make the payment this error is given by pressing on the cart
https://www.leather-company.com/order
Kind assistance as mentioned I have the customer very dissatisfied with the work done for all these problems, I ask you for assistance and a definitive solution
Attachments:
1.jpg(208.1 KiB)11.jpg(235.2 KiB)And as already mentioned, even if I had proceeded forward and completed the payment from both desktop and smartphone there is no return to the site with payment confirmation
How to reproduce the issue? I have purchased two products, last one in Debug mode, but I don’t see the problem here https://take.ms/xWX3e
Could you please recored a video for me?
https://we.tl/t-Oqkd1RUOaq Test carried out via desktop PC one with active debug where errors are returned, and one without active debug where complete order but as you can see blank page and does not return to panel
Yes, I see. Working on a solution
Tested on two different products and seems works fine now https://take.ms/sqZs9
But are tests performed on my client’s site?
At the moment I have tried 5 orders from desktop and smartphone and the problem is always the same!
I don’t know what to say to the customer anymore, he needs to put him online
please fix it permanently
La pagina non funzionawww.leather-company.com al momento non è in grado di gestire la richiesta.
HTTP ERROR 500
https://www.leather-company.com/conferma-ordine?id_cart=58&id_module=……
Of course I have testes out customers website. The link you gave me also works correctly for me https://take.ms/OsR0d
I ready to help right now, but I need to see the problem
I also see your orders on the panel, but when I answered you I made about 8 purchases and I always encounter the usual problem indicated on both the desktop and smartphone side.
WHITE PAGE after payment confirmation by bank transfer and paypal
on smartphone while from desktop error 500
Please check out my video and let me know what I’m doing wrong https://mega.nz/file/0ER3kSia#AZUGiYCAyYkfN1Y1FKWfP67me5FJLH9fL2ci_4iPw6M
video attached from desktop test on smartphone ??
that is a test from desktop as in your video
I repeat look at the attachment on the smartphone same problem no return to the panel … Desktop same identical thing of sembre
Deleted temporary files and cache and tried from 2 different networks and different browsers
Attachments:
IMG_5769.jpg(137 KiB)Ok, but why you showed me a video on desktop?
I just purchased a product from my phone with no problem
shown the desktop video because the problems are both desktop as per video and smartphone as per the last attached image
but where is the issue on desktop? all works fine as you can see in my video.
Here is another video from my phone https://mega.nz/file/sYYlxKaA#hCU8ExUM6CAC8d8UO6n8HdnZAs9mAIvZXCM9tDj2t8o
But sorry if it worked well, would I still write tickets and continue to make a bad impression on the customer? I don’t believe if I write to you and because I have problems
How to see your problems? I have tested your website today a lot of times and fixed one issue. Now all works fine, isn’t it?
Not solved at all, another test from another smartphone and another internet connection as you can see from the photo error 500
Why???
Please make a video, because all works fine on my phone https://mega.nz/file/sYYlxKaA#hCU8ExUM6CAC8d8UO6n8HdnZAs9mAIvZXCM9tDj2t8o