• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 28.10.20, 19:32
  • Opened by: MARCO SULAS
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19599 - AMP side payments problem

Kind assistance
there are always constant problems on the AMP side causing me problems with my client.
At this moment, when the user arrives at the cart, the pay button does not work either by bank transfer or paypal. Why?
Also, always in AMP and Desktop, how do you change your order before paypal and after bank transfer?
I require urgent assistance for a prompt resolution

Comments

MARCO SULAS 28 Oct 2020, 20:15

Another problem encountered being products with different size combinations in AMP mode there must not be the add to cart button in the category home page but only if I select the product and access its page

Fred 29 Oct 2020, 09:38

We are working on a solution, back to you soon

Fred 29 Oct 2020, 10:00

The issue has been fixed. Please test to confirm the change

MARCO SULAS 29 Oct 2020, 10:56

At the moment it seems to work but when I confirm the order and pay for example by bank transfer, I am not returned a confirmation message and I return to the admin page, but a blank page remains.
This is a problem, can you check?

Also yesterday I was asking 2 more info how can I move the first payment with paypal and after the bank transfer?
Another problem the site sells shoes and clothing therefore on the home and product categories page I do not have to have a put button in the cart because I must necessarily access the product and choose size and number

Fred 29 Oct 2020, 11:20

1. I don’t understand the problem. I have purchased a product https://take.ms/yx0vQ and received a confirmation email.
2. how can I move the first payment with paypal - go to payment settings and see available options there. There is no such option in the theme
3. Fixed https://take.ms/aKWeE

MARCO SULAS 29 Oct 2020, 14:15

In the home I still see add to cart and you don’t see product like in the category page, can you solve them too?

Another thing I was asking and if I can also move through anchors on the paypal payment page before the transfer?

Fred 29 Oct 2020, 15:33

1. Fixed
2. go to payment settings and see available options there. There is no such option in the theme

MARCO SULAS 29 Oct 2020, 15:55

In the home I still see add to cart and you don’t see product like in the category page, can you solve them too?

Another thing I was asking and if I can also move through anchors on the paypal payment page before the transfer?

MARCO SULAS 29 Oct 2020, 16:00

When I complete the order I’m sorry but from smarphone iphone with both safari and chrome app I have a problem after I complete the payment order.
as you can see from the attached screen blank page does not return to the panel

Attachments:

IMG_5749.PNG (70.3 KiB)
MARCO SULAS 29 Oct 2020, 16:45

Kind assistance even the payment via paypal does not work does not lead to redirection to the paypal site to complete the payment, I require urgent assistance as my customer is angry thinking I have purchased a professional theme without problems.
Request solution thanks

Fred 30 Oct 2020, 10:27

I can’t find a problem, Paypal just works fine for me, see a video from my phone https://mega.nz/file/UZxG0DRJ#Mo3svsiTdnd7skLbzNhI5e26ig38lf0uGrbGOpLnHYQ

MARCO SULAS 30 Oct 2020, 13:02

The video does not show the error I indicated.
The problem exists with both bank transfer and paypal that once the payment is completed, it does not return to the site page, e.g. control panel or payment response, but a blank page with a screen sent

Fred 30 Oct 2020, 13:03

Please enable Debug mode, make a payment while you will not get an error and take a screenshot

MARCO SULAS 30 Oct 2020, 13:11

with active debug does not even get to make the payment this error is given by pressing on the cart

https://www.leather-company.com/order

Kind assistance as mentioned I have the customer very dissatisfied with the work done for all these problems, I ask you for assistance and a definitive solution

Attachments:

1.jpg (208.1 KiB)
11.jpg (235.2 KiB)
MARCO SULAS 30 Oct 2020, 13:12

And as already mentioned, even if I had proceeded forward and completed the payment from both desktop and smartphone there is no return to the site with payment confirmation

Fred 30 Oct 2020, 14:52

How to reproduce the issue? I have purchased two products, last one in Debug mode, but I don’t see the problem here https://take.ms/xWX3e

Could you please recored a video for me?

MARCO SULAS 30 Oct 2020, 15:41

https://we.tl/t-Oqkd1RUOaq Test carried out via desktop PC one with active debug where errors are returned, and one without active debug where complete order but as you can see blank page and does not return to panel

Fred 30 Oct 2020, 16:02

Yes, I see. Working on a solution

Fred 30 Oct 2020, 20:20

Tested on two different products and seems works fine now https://take.ms/sqZs9

MARCO SULAS 30 Oct 2020, 21:09

But are tests performed on my client’s site?
At the moment I have tried 5 orders from desktop and smartphone and the problem is always the same!
I don’t know what to say to the customer anymore, he needs to put him online
please fix it permanently

MARCO SULAS 30 Oct 2020, 21:16

La pagina non funzionawww.leather-company.com al momento non è in grado di gestire la richiesta.
HTTP ERROR 500
https://www.leather-company.com/conferma-ordine?id_cart=58&id_module=……

Fred 30 Oct 2020, 22:06

Of course I have testes out customers website. The link you gave me also works correctly for me https://take.ms/OsR0d

Fred 30 Oct 2020, 22:06

I ready to help right now, but I need to see the problem

MARCO SULAS 30 Oct 2020, 22:23

I also see your orders on the panel, but when I answered you I made about 8 purchases and I always encounter the usual problem indicated on both the desktop and smartphone side.
WHITE PAGE after payment confirmation by bank transfer and paypal
on smartphone while from desktop error 500

Fred 30 Oct 2020, 22:27

Please check out my video and let me know what I’m doing wrong https://mega.nz/file/0ER3kSia#AZUGiYCAyYkfN1Y1FKWfP67me5FJLH9fL2ci_4iPw6M

MARCO SULAS 30 Oct 2020, 22:34

video attached from desktop test on smartphone ??

Fred 30 Oct 2020, 22:35

that is a test from desktop as in your video

MARCO SULAS 30 Oct 2020, 22:51

I repeat look at the attachment on the smartphone same problem no return to the panel … Desktop same identical thing of sembre

Deleted temporary files and cache and tried from 2 different networks and different browsers

Attachments:

IMG_5769.jpg (137 KiB)
Fred 30 Oct 2020, 22:52

Ok, but why you showed me a video on desktop?

Fred 30 Oct 2020, 22:54

I just purchased a product from my phone with no problem

MARCO SULAS 30 Oct 2020, 22:56

shown the desktop video because the problems are both desktop as per video and smartphone as per the last attached image

Fred 30 Oct 2020, 22:58

but where is the issue on desktop? all works fine as you can see in my video.
Here is another video from my phone https://mega.nz/file/sYYlxKaA#hCU8ExUM6CAC8d8UO6n8HdnZAs9mAIvZXCM9tDj2t8o

MARCO SULAS 30 Oct 2020, 22:59

But sorry if it worked well, would I still write tickets and continue to make a bad impression on the customer? I don’t believe if I write to you and because I have problems

Fred 30 Oct 2020, 23:00

How to see your problems? I have tested your website today a lot of times and fixed one issue. Now all works fine, isn’t it?

MARCO SULAS 30 Oct 2020, 23:10

Not solved at all, another test from another smartphone and another internet connection as you can see from the photo error 500
Why???

Fred 30 Oct 2020, 23:11

Please make a video, because all works fine on my phone https://mega.nz/file/sYYlxKaA#hCU8ExUM6CAC8d8UO6n8HdnZAs9mAIvZXCM9tDj2t8o