• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 30.10.20, 15:44
  • Opened by: ROCIO MORA HARO
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19623 - Can´t install the template.

When installing the template, at uploading procces, I cant´t. It says or ZIP format not valid or that the file is too big (72MB) and only supports 50MB.
I´ve tried to isolate the file Alysum but the first message is shown.

Comments

Fred 30 Oct 2020, 15:45

Hi, ROCIO MORA HARO.
You have to unzip downloaded archive, find theme’s archive “alysum-v.5.6.0” and install it

ROCIO MORA HARO 03 Nov 2020, 10:56

Thank you for the answer. I still have the problem. No this message is shown

×No se pudo install módulo pkthemesettings. La versión del módulo no es compatible con tu versión de PrestaShop.

My prestashop is version 1.7.4.4.

Thank you

Fred 03 Nov 2020, 11:01

I highly recommend to use the latest Prestashop version 1.7.6.8

ROCIO MORA HARO 03 Nov 2020, 11:24

I´m afraid I don´t know how to do it, but the template is suppoused to work in 1.7…. Is there any option that it works?
Thank you

Fred 03 Nov 2020, 11:42

Here is detailed description https://devdocs.prestashop.com/1.7/basics/keeping-up-to-date/upgrade/#1-click-upgrade-module

Yes, there are some problems could appear with your current 1.7.4.4 version

ROCIO MORA HARO 03 Nov 2020, 22:08

The module is not available now…..Is there any option for a refund? Because I can´t use it….

Fred 03 Nov 2020, 22:09

what module is not available?