• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 31.10.20, 07:13
  • Opened by: juan cantu
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19635 - email not sending

I dont receive emails coming from contact form even that it says that the email was sent successfully i never receive it.
senties.mx

Comments

Fred 31 Oct 2020, 10:22

I need access to your back office

juan cantu 04 Nov 2020, 01:02

the acces is the same in “pruebas” (test) and “senties.mx” real one, i just cant change the main domain in the profile information

Fred 04 Nov 2020, 11:06

I see.
I’m not sure that is a theme’s problem. Contact form is a part of prestashop, it’s a native prestashop module.
Do you have possibility to switch to classic theme and test the issue out there?

juan cantu 10 Nov 2020, 18:46

My bad i did not know that the module had a section where you can either use the costumer service or email.. so its all good now thank you!

Fred 10 Nov 2020, 18:48

you are welcome