• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.11.20, 08:31
  • Opened by: Sara Albert
  • Closed by: Fred
  • Closed on: 27.01.21, 10:59
  • Reason: Closed
  • Comment: Glad to help!

Ticket #19703 - I can't upload alysum modules

Hello Fred, I can’t upload alysum themes, you told me that I refreshed the module. However, when I try to reset this module appear a error message. I can’t do nothing with it. Please, could you enter to my website and whatch what happen with this modules?

Thanks!

Comments

Fred 05 Nov 2020, 09:33

Hi, Ana Picó.
I don’t understand the problem. As I can see the theme is working fine and all modules are uploaded https://take.ms/7TgFA

Sara Albert 05 Nov 2020, 09:45

No, please, watch AMP module and promokit instagram. I can’t upload botuh modules.

Sara Albert 05 Nov 2020, 09:45

In your picture appear the AMP module with upload option

Fred 05 Nov 2020, 09:50

What is an Upload option? I can’t understand

Sara Albert 05 Nov 2020, 09:58

Sorry, I wanted to say the update option for intall the new version of these modules

Fred 05 Nov 2020, 10:17

I need access to files, right now I see an empty folder https://take.ms/36Lwd

Sara Albert 06 Nov 2020, 13:36

Hi Fred I added the new information to enter in the ftp and the backend of the page

Fred 06 Nov 2020, 14:12

as I can see the module is updated. That is a question of version number in database, nothing more, you can just ignore that