• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.11.20, 13:24
  • Opened by: Anestis
  • Closed by: Fred
  • Closed on: 03.12.20, 10:23
  • Reason: Closed
  • Comment: Glad to help!

Ticket #19769 - Page Builder Editor not working

Hello, my Page Builder Editor is loading forever.
I tried disabling “Async Requests” but it wont load.
Can you please fix it, so i can fix my store.

Thank you

Comments

Fred 10 Nov 2020, 13:41

I have enabled Async requests to make it load faster and it works for me https://take.ms/eGo7L just be patient while it will be loaded

Anestis 13 Nov 2020, 09:32

After your post, i tried it on another pc and it works there. Strange that it does not work on my regular pc.
Also, i notice a difference on the front end in the Menu text, on the two different computers. I will take screenshots to show you.

I have another request.
The product photos seem to load forever, can you please check it ?

Fred 13 Nov 2020, 10:46

Something wrong with your images. Try to regenerate them, that is definitely not theme’s problem

Anestis 13 Nov 2020, 13:19

Hello,
As i am facing multiple issues with the images, i would prefer to reinstall everything from scratch.
Can you please tell me if there is a way to back-up the menus i made in the theme and all the rest of the theme settings, so that i dont have to set-up all from the start ?

Thank you

Fred 13 Nov 2020, 13:20

the only one way is to back up database tables

Anestis 13 Nov 2020, 13:22

The Alysum menu is backed-up in a database table ?

Fred 13 Nov 2020, 13:23

Yes, these tables https://take.ms/khvDuH

Anestis 15 Nov 2020, 17:14

So, after various issues, i have finally re-installed everything from scratch and building it again.
Can you please check my instagram widget on the front-page, because it shows the photos in many rows instead of 1.
(this issue you also fixed on my previous install some months ago)

Fred 16 Nov 2020, 09:48

Configure and the module (not widget)

Anestis 16 Nov 2020, 10:38

Ok, configuring the module, the size is now perfect.
Can you please make it to show in only one row again ?

Thanks

Fred 16 Nov 2020, 10:41

Go to Instagram module and enable Carousel option

Anestis 16 Nov 2020, 11:52

It is enabled, both Carousel and Carousel auto rotate

Fred 16 Nov 2020, 12:41

Try to reset Instagram module

Anestis 16 Nov 2020, 13:55

I reset it, it still shows multiple rows instead of 1

Fred 16 Nov 2020, 14:22

now it works https://take.ms/vPXf77

Anestis 20 Nov 2020, 22:08

it worked yesterday.
today i updated to new version of theme and it is not working at all
can you please check it ?

Fred 21 Nov 2020, 09:46

try now, it should work

Anestis 03 Dec 2020, 08:47

it works, thank you !