• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 11.11.20, 19:05
  • Opened by: danilo

Ticket #19792 - Home page doesn't work

I have a problem with the theme. It doesn’t work on the front end.
Could you please check?


Fred 11 Nov 2020, 19:20

Hi, danilo.
Where I can see the issue?

danilo 11 Nov 2020, 20:29

You can see it on the home, http://www.twoladies.it/

Fred 11 Nov 2020, 23:23

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

danilo 12 Nov 2020, 22:20


Fred 13 Nov 2020, 13:45

I have enabled Debug and as I can see you have php version 7.3. Prestashop currently support max 7.2. Please downgrade your php version.

danilo 20 Nov 2020, 20:51


We’ve fixed the bug. But we noticed a big problem:

We reinstalled the PHP, Prestashop and Alysum but when we were activating Alysum it returned a fatal error and the website crashed.

After this error, we changed the file /themes/alysum/templates/_partials/svg.tpl. It has been necessary to temporarily solve the problem, but it is an unusual to us, we normally don’t to these kind of changes in the Core of the Theme. If not fixed definitively, this bug can represent again in the future.

Can you please investigate?

Please let me know.

Best regards

Fred 21 Nov 2020, 09:58

Hi, danilo.
I never seen a problem with that file. Could you please restore original one to let me see the issue?

danilo 24 Nov 2020, 21:44

The error showed ERRORE 500 in the frontend of Prestashop and also the installation, the error was:

```[Fri Nov 20 11:18:40.031170 2020] [proxy_fcgi:error] [pid 11977:tid 140650708199168] [client] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Exception: Unexpected input at line1: < in /home/web/www.twoladies.it/www/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatelexer.php:912\nStack trace:\n#0 /home/web/www.twoladies.it/www/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatelexer.php(279): Smarty_Internal_Templatelexer→yylex4()\n#1 /home/web/www.twoladies.it/www/vendor/smarty/smarty/libs/sysplugins/smarty_internal_smartytemplatecompiler.php(123): Smarty_Internal_Templatelexer→yylex()\n#2 /home/web/www.twoladies.it/www/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatecompilerbase.php(481): Smarty_Internal_SmartyTemplateCompiler→doCompile('{literal}

Fred 25 Nov 2020, 10:14

Please update Back Office URL in your profile https://support.promokit.eu/index.php?do=myprofile current one seems wrong

danilo 26 Nov 2020, 07:43


Fred 26 Nov 2020, 12:07

As I can see the front page works fine now