• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 12.11.20, 11:42
  • Opened by: maier patrick

Ticket #19803 - Size guide randomly not showing on product page


Since we’ve moved the Size Guide Hook to another part of the product page, sometimes, it doesn’t appear.
The hook is visible when looking at the source code, but it is empty.

Our website url has changed by the way. You have to remove ‘dev’ from the url :)

Thank you


Fred 12 Nov 2020, 19:13

Hi, maier patrick.
Could you please give me a link to a page where I can see the issue?

maier patrick 13 Nov 2020, 09:08

We removed the size guide from the original hook because the button was duplicating itself when adding a product to the cart.

Fred 16 Nov 2020, 10:28

There is no such problem by default. Could you please back the button as it was before the customization?

maier patrick 16 Nov 2020, 10:59

We put it back to its default position. It appears now but disappears when ordering a product and staying on the product page.
It also disappears when selection another size.

In the source code, the hookdisplayguide div is now empty (see enclosed file)

Fred 16 Nov 2020, 12:59

Try now. It seems works

maier patrick 16 Nov 2020, 13:35

Yes it's working fine now, thank you !

Fred 16 Nov 2020, 13:35

you are welcome