• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 18.11.20, 19:33
  • Opened by: CAGDAS ACAR

Ticket #19874 - PRoblem

the theme is not working properly.
demo installed and very slow
You tested gtmetrix.

pages do not open


problem..PNG (182.3 KiB)


Fred 18 Nov 2020, 19:37

Please switch to the Classic theme and make a test

CAGDAS ACAR 18 Nov 2020, 21:48

yes , Classic theme

Fred 18 Nov 2020, 21:49

What is the "gtmetrix" value with default prestashop theme?

CAGDAS ACAR 18 Nov 2020, 22:26

I added


gtmetrix.PNG (216.5 KiB)
Fred 18 Nov 2020, 22:27

If that is a result of DEFAULT prestashop THEME that means your prestashop is not configured properly

CAGDAS ACAR 18 Nov 2020, 22:34

I configured it correctly.

I installed a theme. and I uploaded a demo.
what's wrong
support me
accept the problem.

if you do not fix the problem you have to refund

Fred 18 Nov 2020, 22:36

But DEFAULT theme shows bad result. Please make DEFAULT theme work fast then switch to Alysum theme

CAGDAS ACAR 18 Nov 2020, 22:59

accept the problem.
i purchased the theme and installed it.
no user manual :) you should solve the problem or pay me back

There is a problem with the theme


Fred 18 Nov 2020, 23:00

But your default theme shows bad result. please make DEFAULT theme work fast then switch to Alysum

CAGDAS ACAR 18 Nov 2020, 23:03

default theme Alysum
check it

Fred 18 Nov 2020, 23:05

This is Default Prestashop theme https://take.ms/WUbr3

CAGDAS ACAR 18 Nov 2020, 23:15

How will the default theme settings be.

There is no this information in your theme description.
help me

Fred 18 Nov 2020, 23:18

You can find a lot of information regarding performance in the theme documentation https://alysum5.promokit.eu/promokit/documentation/#performance

CAGDAS ACAR 18 Nov 2020, 23:27

I could not change the images. :(((


image.PNG (488.3 KiB)
Thomas Blauenfeldt 19 Nov 2020, 09:20

As Fred said this may be a server issue and not a theme issue, therefor you should test the default prestashop theme first and then compare it to Alysum.

Fred 19 Nov 2020, 10:46

1. Thank you, Thomas
2. You can change those images in the Page builder. Select your layout, find that HTML widget and see the source code.