- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 20.11.20, 14:47
- Opened by: Guillermo Gozzo Bisso
- Closed by: Fred
- Closed on: 23.11.20, 15:21
- Reason: Closed
- Comment: Glad to help!
Ticket #19905 - The server returned a "500 Internal Server Error" in theme settings
Hello nice job !!
when i click in Theme Settings
gvme the error,
cab you hel me pleas.
thanks a lot.
Comments
Hi, Guillermo Gozzo Bisso.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hello,
i give all the information, thanks a lot.
seems a cache issue, now it works
Hello,
i give all the information, thanks a lot.
Thank you very much, one thing when do you install the theme look like im my page ?
http://tienda.runings.es/es/
best.
Could you please give me more details what exactly wrong?
Hello, yes the problem is with the slider revolution i can not edit, just show the picture.
If do you can help me please.
Thanks a lot and regards.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Sorry i think is ready, regards.
still not able to connect
Its working for me, do you have problems with the back office or FTP ?
try agian please, thanks a lot.
now I have access.
That is the strange issue, newer seems it before. please try to reinstall/reset Revolution slider module
i did but still not working, i dont know why,
best
Ok, I need some time to find a solution…
ok thanks, i delete also the theme and reinstall but… nothing
if not i install prestashop i theme again, what do you think ?
I’ll try to find a solution, don’t need to reinstall
Perfect !!
best.
Hello !!
i install again prestashop and theme but give me the same problem with the theme settings
gvme the error,
can you help me please.
thanks a lot.
Solved !!
at the moment, thanks.