• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.11.20, 11:30
  • Opened by: Daniela Grauso
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #19937 - amp module

hello, after updating the amp module I find both versions, I tried to delete the old version but it reappears,

moreover the header.tpl file in the main root creates problems with other modules, I have the multishop mode active and on the second shop, where I have another theme, it generates the error 500, analyzing the debug is caused by the Header.tpl file as fails to load the svg.tpl model in the mobile folder, in the second shop all modules are disabled including the amp one.

trying to delete the header.tpl file, I have no problem in the second shop.

how can i solve?

thanks

Attachments:

Schermata 2020-11-23 alle 11.... (29.4 KiB)

Comments

Fred 23 Nov 2020, 11:34

Hi, Daniela.
I’m not able to connect to your FTP

Daniela Grauso 23 Nov 2020, 11:46

I changed the password, try now, the new password I have saved on the profile

Fred 23 Nov 2020, 12:04

I have updated new AMP module and removed old one, please test it out

Daniela Grauso 23 Nov 2020, 14:02

Unfortunately it doesn’t work, the mobile version remains disabled, and I still have the problem with the header.tpl file

Attachments:

Schermata 2020-11-23 alle 13.... (64.1 KiB)
Schermata 2020-11-23 alle 14.... (642.7 KiB)
Fred 23 Nov 2020, 15:45

I don’t understand how it’s possible.
The file what mentioned in the error message is present https://take.ms/68QSz I don’t understand your configuration. Maybe child theme problem, maybe cache

Daniela Grauso 23 Nov 2020, 16:28

hi fred, now the amp theme is working correctly again, in fact I also saw that the file is there, that problem occurs when I activate a plugin on another store where another theme is active, maybe it conflicts with cause of the multishop? I found a temporary solution by configuring the cache, but if I disable it the problem returns.

thanks

Fred 24 Nov 2020, 13:26

I don’t know your shop configurations and it’s hard for me to understand what’s wrong.