Ticket #19938 - INSTAGRAM NOT WORKING

Hi,

I have a problem with pk_instagram. Photos doesn’t display.

I have this error in the console :

instastory.min.js:1 Uncaught TypeError: Cannot read property ‘user’ of undefined

  at Object.success (instastory.min.js:1)
  at u (core.js:39)
  at Object.fireWith [as resolveWith] (core.js:39)
  at S (core.js:39)
  at XMLHttpRequest.<anonymous> (core.js:39) 

Comments

Fred 23 Nov 2020, 12:50

Hi, Arthur de Frayssinet.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Arthur de Frayssinet 23 Nov 2020, 12:56

Hi,

I can't give your FTP access unfortunatly.
But you have access to BO

Fred 23 Nov 2020, 13:40

Ok, please uninstall current Instagram module. Then install a new version
https://www.dropbox.com/s/vqi4w3lmemvib8n/pkinstagram.zip?dl=0

Arthur de Frayssinet 23 Nov 2020, 14:16

Thank you it is working now

Fred 23 Nov 2020, 15:31

Great!

Arthur de Frayssinet 23 Nov 2020, 19:20

it doesn't work again (exacty the same)

Fred 24 Nov 2020, 10:46

it works as I can see https://take.ms/86LX9

Arthur de Frayssinet 24 Nov 2020, 13:34

it's strange

Fred 24 Nov 2020, 13:59

looks like a cache issue

Axon web 15 Jan 2021, 09:42

I'm having the same issue, it's not loading anything.
I have the cache disabled and I've also cleared it.

Attachments:

screenshot.png (37.2 KiB)
Axon web 15 Jan 2021, 10:24

By the way. We can't change the Shop URL field in our profile. Use the one from the backoffice field, which is the right one.

Fred 15 Jan 2021, 11:59

We currently working on Instagram module update. It will take some time

Lynda 15 Jan 2021, 12:42

Ok, please uninstall current Instagram module. Then install a new version
https://www.dropbox.com/s/vqi4w3lmemvib8n/pkinstagram.zip?dl=0


It's the 2.0.0. version, isnt'it ?
It's my currently version...

Fred 15 Jan 2021, 12:49

You can try, but it doesn't work for some customers too