- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 23.11.20, 12:45
- Opened by: Arthur de Frayssinet
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #19938 - INSTAGRAM NOT WORKING
Hi,
I have a problem with pk_instagram. Photos doesn’t display.
I have this error in the console :
instastory.min.js:1 Uncaught TypeError: Cannot read property ‘user’ of undefined
at Object.success (instastory.min.js:1) at u (core.js:39) at Object.fireWith [as resolveWith] (core.js:39) at S (core.js:39) at XMLHttpRequest.<anonymous> (core.js:39)
Comments
Hi, Arthur de Frayssinet.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hi,
I can’t give your FTP access unfortunatly.
But you have access to BO
Ok, please uninstall current Instagram module. Then install a new version
https://www.dropbox.com/s/vqi4w3lmemvib8n/pkinstagram.zip?dl=0
Thank you it is working now
Great!
it doesn’t work again (exacty the same)
it works as I can see https://take.ms/86LX9
it’s strange
looks like a cache issue
I’m having the same issue, it’s not loading anything.
I have the cache disabled and I’ve also cleared it.
Attachments:
screenshot.png(37.2 KiB)screenshot2.png(6.5 KiB)By the way. We can’t change the Shop URL field in our profile. Use the one from the backoffice field, which is the right one.
We currently working on Instagram module update. It will take some time
Ok, please uninstall current Instagram module. Then install a new version
https://www.dropbox.com/s/vqi4w3lmemvib8n/pkinstagram.zip?dl=0
It’s the 2.0.0. version, isnt’it ?
It’s my currently version…
You can try, but it doesn’t work for some customers too
Any update?
Any help is appreciated.
What update?
Have you tried to install the module I sent you before?
I did it and it didn’t work either, had the same version before also
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP
(sorry for sending the same message by mistake) We have our profile info updated.