- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 25.11.20, 14:34
- Opened by: Massimiliano Tonghini
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #19968 - Error in the frontend
Hello, I have purchased just now your theme, after the installation on a clean prestashop, in the front end i got the error you will see in the attached screenshot, can you help me?
Comments
Hi, Massimiliano.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Hello, I have updated the profile with data.
One more thing, i have activated the multistore feature.. and now the frontend is completely missing… can you check?
1. Sorry for the delay. We currently working on a solution.
2. Go to Page Builder and make sure you have “Default” layout (with yellow star)
2. Go to Page Builder and make sure you have “Default” layout (with yellow star)
as you can see in the attached image, the layout was already flagged.
Attachments:
Immagine 2020-11-27 170937.png(27.6 KiB)Ok, we are working on a solution
The module Page Builder was not hooked into necessary hooks in the second store, now it’s ok
Hello, another issue, i have attached how the right menu and login submenu is showed..
Attachments:
Immagine 2020-11-30 101552.png(36.7 KiB)Please make sure the module Header Items is installed and enabled
As you can see..
Attachments:
Immagine 2020-11-30 104207.png(43.2 KiB)That is the widget, I asked you about the module