- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 25.11.20, 20:34
- Opened by: Oscar Gonzalez
- Closed by: Fred
- Closed on: 27.11.20, 11:07
- Reason: Closed
- Comment: Glad to help!
Ticket #19973 - does not open the product pages
When clicking on the products that I upload in prestashop, it does not display the products giving me the error:
(1/1) ContextErrorException
Notice: Undefined index: name
in ganalytics.php line 530
Can you help me please!
Comments
Good day Fred, sorry but still my ecommerce wrong.
Can you help me please?
when I click on a product it throws me the following error (screenshoot)
Attachments:
Captura de Pantalla 2020-11-2...(786.1 KiB)I already uninstalled the theme and it still doesn’t work, I reinstalled it and it was wrong again. Change home template and nothing, the template still does not work
I already uninstalled the theme and it still doesn’t work, I reinstalled it and it was wrong again. Change home template and nothing, the template still does not work
Hi, Oscar.
What theme version do you have?
Hi Fred the version it´s:
- alysum-v.5.6.0
- or: themeforest-CmEqucrI-alysum-premium-responsive-prestashop-16-theme.zip
Thanks for your help!
Please try the latest 5.7.0
I’m sorry the error continues, it still doesn’t load the product pages
Give me a moment, I’ll check that out
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile
thank you i updated my credentials, please let me know any thing you need
Unable to connect to your server through FTP
Hi Fred, please try again to connect with the new dates in my profile.
Please also disable Opcache in your server configuration
Hi Fred, OPcache it´s disabled
Try now, it should work
You´re a God Fred!!! thank you!
Hey enabled OPcache again in the server? or let disabled?
Yes, you can enable it now