- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 26.11.20, 22:14
- Opened by: HWS
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20000 - AMP - Out of stock combination / Desktop product combination price not updating on product page
On desktop the product price is not updating on product page when you change to another combination from radio button. Each combination has a different price impact on product price as it can be seen in the attachments.
On mobile AMP there is a message displayed that there is no stock for that combination but we have stock management disabled so it shouldn’t appear this message.
Login details are in my profile.
Comments
Congratulations with pretty ticket number! :)
I need access to your server through FTP. Current credentials doesn’t let me to login
Hi
Thank you for getting back to me.
I have updated the login details and ftp details in my profile.
Please check and let me know if all is ok.
Thanks
Unable to connect through FTP Tried different modes FTP/SFTP, secure/insecure
Hi
Thanks for update. I just checked the the ftp works.
The problem is that we need to add your IP to whitelist.
You can also add it automatically by visiting this url before trying to connect to ftp.
https://www.jetclients.co.il/index.php?m=csfmanager&action=allow&key=f5864bc5f83fbb2e48eb49f1baee04da
The issue should be fixed now. Updated file is /public_html/themes/alysum/templates/catalog/_partials/product-add-to-cart.tpl
no i’m getting error now..attached.
Attachments:
error.png(811.2 KiB)Please give me a link to that page
https://gustelchocolate.com/%D7%93%D7%A3-%D7%94%D7%91%D7%99%D7%AA/62-169-%D7%9E%D7%90%D7%A8%D7%96-dubble-%D7%A7%D7%98%D7%9F-%D7%9E%D7%99%D7%A7%D7%A1#/28-%D7%91%D7%97%D7%99%D7%A8%D7%AA_%D7%A6%D7%95%D7%A8%D7%AA_%D7%97%D7%99%D7%AA%D7%95%D7%9A-%D7%A8%D7%99%D7%91%D7%95%D7%A2%D7%99%D7%9D
now it works https://take.ms/CdPXL
It’s not possible to add products to cart now from mobile and we don’t use stock management.
https://gustelchocolate.com/mobile/product/61-%D7%9E%D7%99%D7%A7%D7%A1-%D7%A9%D7%91%D7%A8%D7%99-%D7%A9%D7%95%D7%A7%D7%95%D7%9C%D7%93-%D7%9E%D7%A8%D7%99%D7%A8-%D7%98%D7%91%D7%A2%D7%95%D7%A0%D7%99
AMP module has been updated to the latest version, please check it out
now it’s saying products are out of stock on the category page.
https://gustelchocolate.com/mobile/category/10-%D7%94%D7%9E%D7%95%D7%A6%D7%A8%D7%99%D7%9D-%D7%A9%D7%9C%D7%A0%D7%95 and again we don’t use stock management.
Attachments:
outofstock.png(121.9 KiB)also still error on the pc version:
https://gustelchocolate.com/%D7%93%D7%A3-%D7%94%D7%91%D7%99%D7%AA/62-169-%D7%9E%D7%90%D7%A8%D7%96-dubble-%D7%A7%D7%98%D7%9F-%D7%9E%D7%99%D7%A7%D7%A1#/28-%D7%91%D7%97%D7%99%D7%A8%D7%AA_%D7%A6%D7%95%D7%A8%D7%AA_%D7%97%D7%99%D7%AA%D7%95%D7%9A-%D7%A8%D7%99%D7%91%D7%95%D7%A2%D7%99%D7%9D
Attachments:
error2.png(684.6 KiB)any updates?
in progress… back to you as soon as possible
The issue has been fixed. Please test to confirm the change
still now good :(
https://gustelchocolate.com/%D7%93%D7%A3-%D7%94%D7%91%D7%99%D7%AA/62-169-%D7%9E%D7%90%D7%A8%D7%96-dubble-%D7%A7%D7%98%D7%9F-%D7%9E%D7%99%D7%A7%D7%A1#/28-%D7%91%D7%97%D7%99%D7%A8%D7%AA_%D7%A6%D7%95%D7%A8%D7%AA_%D7%97%D7%99%D7%AA%D7%95%D7%9A-%D7%A8%D7%99%D7%91%D7%95%D7%A2%D7%99%D7%9D
why it’s saying view product and not add to cart?
Attachments:
view.png(138.3 KiB)Because the product has combinations, that’s why you can’t add it to cart right from category page.
As for the link you gave me, I don’t see the problem there. Please give me more details
after I click on the radio I get error.
https://gustelchocolate.com/%D7%93%D7%A3-%D7%94%D7%91%D7%99%D7%AA/62-169-%D7%9E%D7%90%D7%A8%D7%96-dubble-%D7%A7%D7%98%D7%9F-%D7%9E%D7%99%D7%A7%D7%A1#/28-%D7%91%D7%97%D7%99%D7%A8%D7%AA_%D7%A6%D7%95%D7%A8%D7%AA_%D7%97%D7%99%D7%AA%D7%95%D7%9A-%D7%A8%D7%99%D7%91%D7%95%D7%A2%D7%99%D7%9D
Attachments:
errorafterclick.png(792.9 KiB)I have enabled Debug mode to be able to see error messages and found the error comes from the prestashop core files https://take.ms/46Ug7
Please try to update prestashop to latest version 1.7.6.9
I have updated the prestashop and still same error.
I used a clean install of prestashop and than right away installed your theme.
I see now.
You are using php version 7.3. The max php version supported by prestashop is 7.2. You have to downgrade your php version
When I enable the amp I get error.{{}}
When can you fix it please? It’s a live site..
Did you downgrade your php to 7.2?
yes.
attached is the error
Attachments:
amperror.png(98.1 KiB)the url:
https://gustelchocolate.com/mobile
The issue has been fixed https://take.ms/mtI31