• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 30.11.20, 12:12
  • Opened by: Dmitry
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20024 - Troubles with theme

Dear Peter !
We need your help .
Something happened with our theme Alysum ( Electronics layout)
1. i was trying fix issue with images and site dead ( error 500 was from the server )
2. we rebuild it , but we still have a lot of errors
3. Still have problems with images - default setting of prestashop is W<H and we have all prodcut images W>H. When we tried rewrite it , site dead )
4. When we changing one language to another , we see message about error , nothing more ( in attachment )
5. same thing happenes when we try edit some products not all
6. basically dificult descripe all issues, because its happend in unexpect time and place .
Please let me know , what is best way to fix all this troubles

Attachments:

9ced9-clip-111kb.png (111.2 KiB)

Comments

Fred 30 Nov 2020, 12:18

Hi, Dmitry.
Please update Back office URL in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Dmitry 30 Nov 2020, 12:34

Done , was pasword chaged

Fred 30 Nov 2020, 12:47

But back office link is still wrong

Dmitry 30 Nov 2020, 12:56

ups sorry , done

Fred 30 Nov 2020, 22:50

1. when you try to rewrite and site is dead, that is definitely not a question about the theme. Please enable Debug mode and read error messages
2. I just changed the language with no problems https://take.ms/P1KiK

3. I see the error in category page, but it looks really weird. Can you switch to default Classic prestashop theme to check out the issue there?

Dmitry 30 Nov 2020, 22:53

Fred , site is in debug mode , i checked
theme i changed
Waiting your feed back
( On language i was working yesterday all day ) was showing errors

Fred 01 Dec 2020, 11:43

Please try now, it seems works now. I have enabled Alysum theme back

Dmitry 01 Dec 2020, 12:36

Dear Fred!
Nothing changed
Same troubles with images and during changing languages and opening some products coming error message

Fred 01 Dec 2020, 13:11

Did you make a test of Classic theme? I there the same issue?

Dmitry 01 Dec 2020, 20:08

Dear Fred ! In classic theme i didn’t see this issue
But honestly , after reuploading by you Alysum . I tested it , first now was problems . After starting again , stoped . I want say its sometimes works sometime no
And period is very short . In attachment toto with errors and video

Fred 01 Dec 2020, 20:24

seems the attachment was not attached :)
Max attachment size is 2Mb

Dmitry 01 Dec 2020, 20:35

Upps

Dmitry 01 Dec 2020, 20:36

Screen

Attachments:

Screen Shot 2020-12-01 at 17.... (801.9 KiB)
Dmitry 01 Dec 2020, 20:36

Video

Dmitry 02 Dec 2020, 15:09

Dear Fred !
I change again theme for classic , for double check issue
Issue happens only when on products page i try change language . screen in attachment
Basically plus minus same issue happens in alysum theme
What you thing from where this error ?

Attachments:

Screen Shot 2020-12-02 at 16.... (713.2 KiB)
Fred 02 Dec 2020, 16:01

I’m sorry for the delay. We have too much tickets today. I’ll back to you as soon as possible

Fred 02 Dec 2020, 23:17

Unable to connect to your server through FTP, please update credentials in your profile

Dmitry 02 Dec 2020, 23:20

Please check now

Fred 02 Dec 2020, 23:22

still not able to connect

Status:      	Resolving address of nutielu.ee
Status:      	Connecting to 23.227.38.65:21...
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
Dmitry 02 Dec 2020, 23:50

try please again , changed password

Fred 03 Dec 2020, 17:12

Still not able to connect.
I have tried FTP/SFTP, secure/insecure methods, but no success, maybe you have some restrictions on your side?

Dmitry 03 Dec 2020, 17:15

lets do another way , i will give you direct access to site , otherwise , we spend all life for this
Prestashop (Administrator)
https://setup.nutielu.ee/qbcms3oc5igdalkq/ Username : registonbg@gmail.com Password : :xP)U2F@Iz[0

Fred 03 Dec 2020, 23:04

but that is back office of your Prestashop, and I need to edit theme files. I need access directly to files on your server

Dmitry 04 Dec 2020, 01:19

i made again correction . basically we want change our server . will be really perfect in case you can upload presatshop and your theme on new server . After we will set up theme form 0 . It also perfect solution
here detail of new server
Use this information to connect your FTP client to your FTP server.
Username:
nutielu@akugubil.myhostpoint.ch
Path:
/home/akugubil/nutielu
FTP server:
sl203.web.hostpoint.ch
Anonymous:
No
password voqzif-bedVus-wiqwe9

Fred 04 Dec 2020, 10:39

Ok, now I can connect, but I don’t have permissions to see your files, I see only empty folder.

Dmitry 04 Dec 2020, 11:50

its so crazy . okey i will give first access to this hosting , otherwise we will running al our life
zone.ee (Hosting)
Username : fixit2 Password : Az1234567
waiting your answers

Fred 04 Dec 2020, 13:40

No I have access to files, but I can’t see the error now.
Could you please give me a link to a page where I can see the issue?

Dmitry 04 Dec 2020, 13:46

its very easy
first is this
o you can surf and open each product and try change languages , and you will see errors
main time its happens on russian language

Attachments:

Screen Shot 2020-12-04 at 14.... (635.6 KiB)
Fred 04 Dec 2020, 14:03

There is no option to edit files there - https://take.ms/KIZxi

From my experience I can say that the issue is not related to the theme for 95%. Something wiring deeper.

But in any case I need to edit files

Dmitry 04 Dec 2020, 14:05

Please do it . Only one thing we thing to change hosting . Hope do it today .
But i thing is not problem for u

Fred 04 Dec 2020, 14:07

But there is no option to edit files - https://take.ms/KIZxi

Dmitry 04 Dec 2020, 14:09

ok wait little bit

Fred 04 Dec 2020, 14:39

ok

Dmitry 04 Dec 2020, 16:52

Dear Fred!
I can’t log more to admin side of site. Message says enable debug mode. Can u reset it back o explain how fix this
BR

Fred 05 Dec 2020, 10:35

What did you do before? I didn’t touch anything there

Dmitry 05 Dec 2020, 10:43

Dear Fred!
Nothing , I try to login and saw this

Fred 05 Dec 2020, 10:47

Didn’t you install a new module?
As I can see from the message

Declaration of DPDBaltics::getContainer($id = false) must be compatible with ModuleCore::getContainer():

The module DPDBaltics wrongly calling a method “getContainer” Go to your server through FTP and rename module folder to disable it

Dmitry 05 Dec 2020, 10:51

Ok Thanks will try . Hope will find where and how

Fred 05 Dec 2020, 10:52

you can find it in the “modules” folder

Dmitry 05 Dec 2020, 12:01

Dear Fred!
Thanks !

Fred 05 Dec 2020, 12:02

you are welcome