• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20094 - Classic Preset error

Hello,
I just installed a new prestashop 1.7.7 without making any changes. I then installed your Alysum theme, but when I select the Cassic preset I get the following error. This thing only happens with the Classic preset, while the others work without problems.

Attachments:

Schermata 2020-12-03 alle 17.... (647.9 KiB)

Comments

Fred 03 Dec 2020, 19:49

What Alysum version did you install?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Alessio Cosenza - Igloo Sistemi Srl VAT N. 10960101003 04 Dec 2020, 10:54

Last version.
I downloaded and installed Prestashop 1.7.7, then I downloaded the latest version of Alysum currently available. I have not made any other changes. When I select the Classic preset, I get that error in the front-end.
Now I don’t have ftp access yet because the project is in my local environment.

Fred 04 Dec 2020, 12:10

Seems something wrong with footer layout. Go to Footer Builder and try remove widgets one by one and check out the front page

Alessio Cosenza - Igloo Sistemi Srl VAT N. 10960101003 04 Dec 2020, 12:59

Ok, the problem is instagram block (picture 1). But if I try to insert the pagebuild widget, it also doesn’t work (picture 2).

Attachments:

picture_1.png (670 KiB)
picture_2.png (417.4 KiB)
Fred 04 Dec 2020, 12:59

Don’t use Instagram widget. We have removed it from the latest theme version. Use Instagram module instead, through “Load Prestashop Module” widget

Fred 04 Dec 2020, 13:17

no problem

Alessio Cosenza - Igloo Sistemi Srl VAT N. 10960101003 04 Dec 2020, 18:56

On the front-end now everything seems to work except a block (attached image).
I checked in the modules, but pk_isotope doesn’t exist.

Attachments:

Schermata 2020-12-04 alle 18.... (1.91 MiB)
Schermata 2020-12-04 alle 18.... (1.91 MiB)
Fred 05 Dec 2020, 10:29

Yes, there is no more such module, you have to use Isotope widget instead