- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 08.12.20, 20:17
- Opened by: Gustavo Torres
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20150 - [SOLVED] Logo and favicon are not displayed in frontoffice
There is no logo on the header (i want to use my image logo, not a text logo), also the favicon shows only when you are at backend and doesn’t show on the front end
Comments
Hi, Gustavo Torres.
Upload attached fixed files to your server
Attachments:
widget_logo.tpl(0.5 KiB)head.tpl(3.8 KiB)logo.tpl(0.5 KiB)header.tpl(2.6 KiB)That just lost the logo. I’m using the header builder. I saved the old files and managed to get it back up again.
Hi, i changed all the files but the problem isn’t solved, i attached a screenshot of how the logo is shown now
also i attached a screenshot og the head.tpl file, i think the sctructure doesn’t look right
Attachments:
logo.jpg(206.8 KiB)head tpl.jpg(270.7 KiB)Also, the favicon problem wasn’t addressed
Hi, Gustavo.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
Hi, info is updated
Sorry, but I’m not able to connect
Hi, you should be able to establish conection now, please check
See the screenshot https://take.ms/JaC8w seems your server blocks the connection
Hi, could you share your ip with me to check if it is bolcked?
31.182.174.13
Hi, the IP was blocked, could you try now please?
As I can see you didn’t update files. I just did it for you.
The issue has been fixed. Please test to confirm the change
Yes, all working perfect now, thanks a lot for your help!
you are welcome