• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.12.20, 20:17
  • Opened by: Gustavo Torres
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20150 - [SOLVED] Logo and favicon are not displayed in frontoffice

There is no logo on the header (i want to use my image logo, not a text logo), also the favicon shows only when you are at backend and doesn’t show on the front end

Attachments:

screen.png (0.98 MiB)

Comments

Fred 09 Dec 2020, 11:17

Hi, Gustavo Torres.
Upload attached fixed files to your server

widget_logo.tpl - /modules/pspagebuilder/views/templates/front/widgets | (Header Builder Logo Widget)
head.tpl - /themes/alysum/templates/_partials | (Favicons)
logo.tpl - /themes/alysum/templates/_partials | (Logo)
header.tpl - /themes/alysum/templates/mobile/_partials | (AMP Logo)

Attachments:

widget_logo.tpl (0.5 KiB)
head.tpl (3.8 KiB)
logo.tpl (0.5 KiB)
header.tpl (2.6 KiB)
Marquand V 09 Dec 2020, 16:22

That just lost the logo. I’m using the header builder. I saved the old files and managed to get it back up again.

Gustavo Torres 10 Dec 2020, 21:44

Hi, i changed all the files but the problem isn’t solved, i attached a screenshot of how the logo is shown now
also i attached a screenshot og the head.tpl file, i think the sctructure doesn’t look right

Attachments:

logo.jpg (206.8 KiB)
head tpl.jpg (270.7 KiB)
Gustavo Torres 10 Dec 2020, 21:45

Also, the favicon problem wasn’t addressed

Fred 11 Dec 2020, 12:56

Hi, Gustavo.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Gustavo Torres 12 Dec 2020, 19:18

Hi, info is updated

Fred 13 Dec 2020, 22:04

Sorry, but I’m not able to connect

Gustavo Torres 14 Dec 2020, 18:43

Hi, you should be able to establish conection now, please check

Fred 15 Dec 2020, 12:03

See the screenshot https://take.ms/JaC8w seems your server blocks the connection

Gustavo Torres 15 Dec 2020, 16:50

Hi, could you share your ip with me to check if it is bolcked?

Fred 15 Dec 2020, 16:59

31.182.174.13

Gustavo Torres 16 Dec 2020, 16:55

Hi, the IP was blocked, could you try now please?

Fred 16 Dec 2020, 18:46

As I can see you didn’t update files. I just did it for you.
The issue has been fixed. Please test to confirm the change

Gustavo Torres 16 Dec 2020, 19:22

Yes, all working perfect now, thanks a lot for your help!

Fred 16 Dec 2020, 19:22

you are welcome