• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 09.12.20, 16:24
  • Opened by: Alessio
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20162 - Problem with refresh quantity on product page

we have an annoying problem, when a customer enters a product page and changes the amount of products to buy, the site refreshes the wrong way, changes: link, image and price and the descriptions remain correct, confusing those who want to buy

Comments

Alessio 09 Dec 2020, 16:26

The problem also occurs when after putting the product in the cart you want to go back to shopping, you are sent back to the product page but the refresh is incorrect

Alessio 10 Dec 2020, 00:57

we have analyzed the problem that apparently seemed random, in reality it is related to related products.If changing the quantity, the refresh always happens wrong with the last of the related product.All products that have no related products do not have the problem.

Alessio 10 Dec 2020, 08:17

Update:
the problem is related to the theme, everything that goes on the product footer creates the problem:
Accessory - the last product
In the same category - the last product
Cross-vending product - the last product
at the moment we have disabled everything that goes in the product footer, but it is a problem that limits us a lot the product showcase
by disabling everything we can not confuse customers but we require assistance

Alessio 11 Dec 2020, 08:33

news?

Fred 11 Dec 2020, 11:04

The issue has been fixed. Please test to confirm the change
Updated file is /themes/alysum/templates/catalog/_partials/miniatures/product.tpl