- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 10.12.20, 17:31
- Opened by: Daniela Grauso
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20179 - problems with page builder
Good evening, I have updated prestashop to version 1.7.7.0, I have problems with page builder, it doesn’t work, from the BO I don’t see the profiles. is an update available?
Comments
Hi, Daniela.
The issue has been fixed. Please test to confirm the change https://take.ms/Md21Q
Hi Fred, BO is ok, but there are problems in the front, in the amp version the slides don’t work while in that desk I get error 500, can I also update the theme to version 5.7? yesterday i tried to update but i had more problems and i had to restore the backup.
another thing i tried to add tracking for google analytics 4, but from the mobile version i don’t get tracking.
thanks
Do you talking about https://www.dangis.shop ?
yes, Fred
hi Fred, now the Front desk has started working again, but I still have errors in the console, and an excessive loading time, version 1.7.7.0 has updated the jQuery to 3.4.1, is the theme compatible? maybe this is also the cause of the loading?
thanks
Hi, Daniela.
Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
I updated the profile
I’m not able to login to this form https://take.ms/tG0XO
hi Fred, the problem is not on this site, another theme is installed there and everything works perfectly, alysum is enabled on dangis.shop where there are problems.
thanks
Ok, but how to login here https://take.ms/tG0XO
ok now you can log in
Yes, I can login, but I can’t connect through FTP.
And which store I have to select?
Hi Fred, I updated the FTP Password again I did a test and can connect,
I can’t change the url of the site from the profile but being a multishop you can use it to access without problems and then select dangis.shop.
as already described above the problem only concerns dangis.shop where I installed alysum, with the passage to version 1.7.7.0 there are problems in loading the scripts and with pagebuilder.
thanks
Page builder works fine now https://take.ms/LaXcO4 and Front page as well
Please check it out
hi Fred, page builder was working already a week ago, the problems are in the Front, it doesn’t load well I know they are errors in the console.
libraries are most likely loaded later than scripts
I don’t know what the problem is.
how can i solve?
thanks
Attachments:
Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)Schermata 2020-12-18 alle 15....(448.5 KiB)please try now, I have updated file /themes/alysumchild/templates/_partials/javascript.tpl
hi Fred, I keep seeing errors in the console and I have high loading times, and an excessive loading time, prestashop version 1.7.7.0 has updated the jQuery to 3.4.1, is the theme compatible? maybe this is also the cause of the loading?
thanks
Attachments:
Schermata 2020-12-19 alle 12....(1.65 MiB)Please give me a link, because I don’t see the issue.
I see only broken images error https://take.ms/sDlfo
can this cause the site to load slower before the update it loaded fine, now it takes more than 10 seconds …
I can not understand
on the same server there are other sites and they do not have this block ..
Attachments:
Schermata 2020-12-19 alle 12....(35.3 KiB)I suppose that’s because you have heavy home page, too much products. Any other page loader pretty fast
hi Fred I have new problems with page bulider how can I solve?
footer bulider works.
thanks
I’m sorry, but what new problems do you have? Could you please give me more details?
Sure fred,
in the BO, I don’t see the layout profile.
Attachments:
Schermata 2020-12-29 alle 10....(83.1 KiB)The issue has been fixed. Please test to confirm the change
ok now it works
great!