• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.12.20, 17:31
  • Opened by: Daniela Grauso
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20179 - problems with page builder

Good evening, I have updated prestashop to version 1.7.7.0, I have problems with page builder, it doesn’t work, from the BO I don’t see the profiles. is an update available?

Comments

Fred 11 Dec 2020, 13:06

Hi, Daniela.
The issue has been fixed. Please test to confirm the change https://take.ms/Md21Q

Daniela Grauso 11 Dec 2020, 14:58

Hi Fred, BO is ok, but there are problems in the front, in the amp version the slides don’t work while in that desk I get error 500, can I also update the theme to version 5.7? yesterday i tried to update but i had more problems and i had to restore the backup.

another thing i tried to add tracking for google analytics 4, but from the mobile version i don’t get tracking.

thanks

Fred 11 Dec 2020, 15:32

Do you talking about https://www.dangis.shop ?

Daniela Grauso 11 Dec 2020, 15:39

yes, Fred

Daniela Grauso 13 Dec 2020, 12:00

hi Fred, now the Front desk has started working again, but I still have errors in the console, and an excessive loading time, version 1.7.7.0 has updated the jQuery to 3.4.1, is the theme compatible? maybe this is also the cause of the loading?

thanks

Fred 14 Dec 2020, 10:52

Hi, Daniela.
Please update fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Daniela Grauso 14 Dec 2020, 15:16

I updated the profile

Fred 15 Dec 2020, 12:20

I’m not able to login to this form https://take.ms/tG0XO

Daniela Grauso 15 Dec 2020, 13:55

hi Fred, the problem is not on this site, another theme is installed there and everything works perfectly, alysum is enabled on dangis.shop where there are problems.

thanks

Fred 15 Dec 2020, 15:31

Ok, but how to login here https://take.ms/tG0XO

Daniela Grauso 15 Dec 2020, 16:35

ok now you can log in

Fred 17 Dec 2020, 12:14

Yes, I can login, but I can’t connect through FTP.
And which store I have to select?

Daniela Grauso 17 Dec 2020, 14:00

Hi Fred, I updated the FTP Password again I did a test and can connect,
I can’t change the url of the site from the profile but being a multishop you can use it to access without problems and then select dangis.shop.
as already described above the problem only concerns dangis.shop where I installed alysum, with the passage to version 1.7.7.0 there are problems in loading the scripts and with pagebuilder.
thanks

Fred 18 Dec 2020, 12:11

Page builder works fine now https://take.ms/LaXcO4 and Front page as well
Please check it out

Daniela Grauso 18 Dec 2020, 15:53

hi Fred, page builder was working already a week ago, the problems are in the Front, it doesn’t load well I know they are errors in the console.

libraries are most likely loaded later than scripts

I don’t know what the problem is.

how can i solve?

thanks

Attachments:

Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Schermata 2020-12-18 alle 15.... (448.5 KiB)
Fred 19 Dec 2020, 10:37

please try now, I have updated file /themes/alysumchild/templates/_partials/javascript.tpl

Daniela Grauso 19 Dec 2020, 12:05

hi Fred, I keep seeing errors in the console and I have high loading times, and an excessive loading time, prestashop version 1.7.7.0 has updated the jQuery to 3.4.1, is the theme compatible? maybe this is also the cause of the loading?

thanks

Attachments:

Schermata 2020-12-19 alle 12.... (1.65 MiB)
Fred 19 Dec 2020, 12:06

Please give me a link, because I don’t see the issue.

Fred 19 Dec 2020, 12:08

I see only broken images error https://take.ms/sDlfo

Daniela Grauso 19 Dec 2020, 12:41

can this cause the site to load slower before the update it loaded fine, now it takes more than 10 seconds …

I can not understand

on the same server there are other sites and they do not have this block ..

Attachments:

Schermata 2020-12-19 alle 12.... (35.3 KiB)
Fred 20 Dec 2020, 11:04

I suppose that’s because you have heavy home page, too much products. Any other page loader pretty fast

Daniela Grauso 29 Dec 2020, 10:25

hi Fred I have new problems with page bulider how can I solve?
footer bulider works.

thanks

Fred 29 Dec 2020, 10:45

I’m sorry, but what new problems do you have? Could you please give me more details?

Daniela Grauso 29 Dec 2020, 10:55

Sure fred,
in the BO, I don’t see the layout profile.

Attachments:

Schermata 2020-12-29 alle 10.... (83.1 KiB)
Fred 29 Dec 2020, 11:23

The issue has been fixed. Please test to confirm the change

Daniela Grauso 29 Dec 2020, 11:29

ok now it works

Fred 29 Dec 2020, 11:29

great!