• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20181 - Page Builder Editor display JS errors

Page Builder Editor doesn’t load properly in my back office.
I have js errors as you can see in attachement.

Thanks for your help

Attachments:

Capture d’écran du 2020-12-10... (145.8 KiB)

Comments

Fred 11 Dec 2020, 12:57

Hi, Caroline.
We are working on update for prestashop 1.7.7. Currently it’s not supported

Ziga Polajnar 15 Feb 2021, 02:18

We are experiencing similar issues with the Layout Builder. Also Revolution Slider and certain Venedor setting also don’t work properly.

Do you know when the update for prestashop 1.7.7. will be ready?

Fred 15 Feb 2021, 10:04

We currently testing out the update. It almost ready and you can install it through Theme Settings module

Fred 15 Feb 2021, 10:05

The steps you need to do to update:
1. make a BACKUP
2. Go to the Theme Settings module → General tab and update the theme
3. Go to Modules Catalog, search “Theme Settings” and install new module version 2.0.4
4. Sometimes required additional step - go to Performance settings and switch to “Force Compilation” option for some time
5. Go to front page and test it out, you may have some visual issues which need to be reconfigured in back office

Ziga Polajnar 15 Feb 2021, 18:58

Thank you for the quick answer!
We are not in such a hurry, we will wait for the update when it will be ready.
Until then we have reverted to the classic prestashop theme.

Fred 15 Feb 2021, 18:59

I hope we will finish testing it in current week

Ziga Polajnar 17 Feb 2021, 03:04

Thank you for the quick answer!
We are not in such a hurry, we will wait for the update when it will be ready.
Until then we have reverted to the classic prestashop theme.

Fred 17 Feb 2021, 10:27

Ok, thanks

Ziga Polajnar 04 Mar 2021, 22:23

I have tried to upgrade the theme by your instructions but the “Check Updates” button doesn’t do anything.
Maybe our Theme purchase ID is wrong?
Where do i find the correct Theme purchase ID? We bought the theme from ThemeForest (envatomarket)

Fred 05 Mar 2021, 10:56

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Ziga Polajnar 10 Mar 2021, 10:45

I have updated the information.

Our initial problem is that we run 1.7.7 version of Prestashop and our Layout Builder doesn’t work properly.

So i have tried to update our theme with your instructions but it seems that the “Check Updates” button doesn’t work.

Fred 10 Mar 2021, 10:58

you have two licenses, which one I have to use?

Ziga Polajnar 10 Mar 2021, 12:46

I have updated the information.

Our initial problem is that we run 1.7.7 version of Prestashop and our Layout Builder doesn’t work properly.

So i have tried to update our theme with your instructions but it seems that the “Check Updates” button doesn’t work.

Ziga Polajnar 10 Mar 2021, 12:46

Also it seems that our Revolution Slider doesn’t work properly

Ziga Polajnar 10 Mar 2021, 12:47

License #2 for polenartactical.com/shop

Fred 10 Mar 2021, 12:52

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Ziga Polajnar 10 Mar 2021, 13:55

License #2 for polenartactical.com/shop

Ziga Polajnar 10 Mar 2021, 14:36

Current FTP credentials don’t work?

Fred 10 Mar 2021, 23:18

Unable to connect - https://take.ms/sdGcw

Ziga Polajnar 11 Mar 2021, 17:29

I have updated the credentials, it seems to work now

Fred 12 Mar 2021, 11:14

The issue has been fixed. Please test to confirm the change

Ziga Polajnar 14 Mar 2021, 02:16

Thank you so much!
Everything seems to function properly now :)

Fred 14 Mar 2021, 10:07

You are welcome!