- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Fred
- Private: No
- Open Date: 10.12.20, 19:32
- Opened by: caroline EGENIUS2
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20181 - Page Builder Editor display JS errors
Page Builder Editor doesn’t load properly in my back office.
I have js errors as you can see in attachement.
Thanks for your help
Comments
Hi, Caroline.
We are working on update for prestashop 1.7.7. Currently it’s not supported
We are experiencing similar issues with the Layout Builder. Also Revolution Slider and certain Venedor setting also don’t work properly.
Do you know when the update for prestashop 1.7.7. will be ready?
We currently testing out the update. It almost ready and you can install it through Theme Settings module
The steps you need to do to update:
1. make a BACKUP
2. Go to the Theme Settings module → General tab and update the theme
3. Go to Modules Catalog, search “Theme Settings” and install new module version 2.0.4
4. Sometimes required additional step - go to Performance settings and switch to “Force Compilation” option for some time
5. Go to front page and test it out, you may have some visual issues which need to be reconfigured in back office
Thank you for the quick answer!
We are not in such a hurry, we will wait for the update when it will be ready.
Until then we have reverted to the classic prestashop theme.
I hope we will finish testing it in current week
Thank you for the quick answer!
We are not in such a hurry, we will wait for the update when it will be ready.
Until then we have reverted to the classic prestashop theme.
Ok, thanks
I have tried to upgrade the theme by your instructions but the “Check Updates” button doesn’t do anything.
Maybe our Theme purchase ID is wrong?
Where do i find the correct Theme purchase ID? We bought the theme from ThemeForest (envatomarket)
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office
I have updated the information.
Our initial problem is that we run 1.7.7 version of Prestashop and our Layout Builder doesn’t work properly.
So i have tried to update our theme with your instructions but it seems that the “Check Updates” button doesn’t work.
you have two licenses, which one I have to use?
I have updated the information.
Our initial problem is that we run 1.7.7 version of Prestashop and our Layout Builder doesn’t work properly.
So i have tried to update our theme with your instructions but it seems that the “Check Updates” button doesn’t work.
Also it seems that our Revolution Slider doesn’t work properly
License #2 for polenartactical.com/shop
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP
License #2 for polenartactical.com/shop
Current FTP credentials don’t work?
Unable to connect - https://take.ms/sdGcw
I have updated the credentials, it seems to work now
The issue has been fixed. Please test to confirm the change
Thank you so much!
Everything seems to function properly now :)
You are welcome!