• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.12.20, 13:34
  • Opened by: zafon
  • Closed by: Fred
  • Closed on: 14.12.20, 16:56
  • Reason: Closed
  • Comment: Glad to help!

Ticket #20216 - Problem with Logo and Favicon

Hi, I have a problem with displaying the logo and favicon. I checked the solution on the forum but it does not provide a solution Can you fix the error? The URL is generated twice

https://gospodarstwoverbena.pl/

Attachments:

info.png (22.6 KiB)

Comments

Fred 14 Dec 2020, 13:50

Hi, Krzysztof zafon.
Try the solution from this ticket https://support.promokit.eu/index.php?do=details&task_id=20150

zafon 14 Dec 2020, 15:14

Unfortunately it doesn’t work. I am asking for a solution urgently, otherwise I will have to ask for a refund.

Fred 14 Dec 2020, 15:15

It definitely works. Tested out on different customers
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

zafon 14 Dec 2020, 15:23

Ok, ftp account added

Fred 14 Dec 2020, 15:35

You didn’t update files as described in the ticket. I just did it for you and all works fine now

zafon 14 Dec 2020, 15:36

Hmm, I actually must have done something wrong thanks for the solution. greetings

Fred 14 Dec 2020, 15:36

You are welcome