- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.12.20, 13:34
- Opened by: zafon
- Closed by: Fred
- Closed on: 14.12.20, 16:56
- Reason: Closed
- Comment: Glad to help!
Ticket #20216 - Problem with Logo and Favicon
Hi, I have a problem with displaying the logo and favicon. I checked the solution on the forum but it does not provide a solution Can you fix the error? The URL is generated twice
Comments
Hi, Krzysztof zafon.
Try the solution from this ticket https://support.promokit.eu/index.php?do=details&task_id=20150
Unfortunately it doesn’t work. I am asking for a solution urgently, otherwise I will have to ask for a refund.
It definitely works. Tested out on different customers
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Ok, ftp account added
You didn’t update files as described in the ticket. I just did it for you and all works fine now
Hmm, I actually must have done something wrong thanks for the solution. greetings
You are welcome