• Closed by: Fred
  • Closed on: 02.01.21, 09:47
  • Reason: Closed
  • Comment: Glad to help!

Ticket #20239 - Page builder not working

My Page Builder on Alysum Theme is not working. When in Layout Builder > Page Builder - no item is displayed to work on it. Like if the home page is not existing to be modified.

Attachments:

WEBSITE.png (110 KiB)

Comments

Fred 16 Dec 2020, 12:42

Hi, Marco.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Marco De Benedictis 16 Dec 2020, 13:25

Done!

Fred 16 Dec 2020, 19:10

The issue has been fixed. Please test to confirm the change

Marco De Benedictis 17 Dec 2020, 09:56

The issue with the page builder is now fixed. Was there something creating conflict with the theme for which it was not working?
Also, out logo in the header is now not displayed like there’s an error in it.

Thank you

Fred 17 Dec 2020, 10:38

I have no idea what was wrong, I just completely updated the page builder module
As for the logo, please this solution https://support.promokit.eu/?do=details&task_id=20150&project=3

Daniela Grauso 18 Dec 2020, 11:57

Hi Marco, I had the same problem and solved it by commenting on this line in the logo.tpl file:

<img class = “logo” src = “{* {if (version_compare (_PS_VERSION_, ‘1.7.7’, ‘> =’))} {$ urls.img_ps_url} {/ if} *} {$ shop.logo} "

i also have the same problem with pagebuilder but i haven’t solved it yet.

have you also updated prestashop to version 1.7.7.0?

I have several problems loading the site with errors in the console, do you also have these problems?

I have an open ticket too, let’s hope Fred has a solution.

Fred 18 Dec 2020, 12:46

Yes, that is a solution which is provided in fixed files https://support.promokit.eu/?do=details&task_id=20150