- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 22.12.20, 11:51
- Opened by: Alexandra Santana Morales
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20283 - URL AMP
Hi.
I have a problem in the AMP version with the URLs. All URLs ending in number are broken in the AMP version.
example:
Thanks.
Comments
Hi, Alexandra Santana Morales.
The issue has been fixed. Please test to confirm the change
AMP module is updated to the latest version
Hi Fred.
The bug has not been fixed, the URLs are still broken. You can check it with the url that I sent you as an example
Where did you get those URLs?
Correct link is https://yogijeans.com/module/pkamp/manufacturer?id_manufacturer=17&link_rewrite=arkistar
From the web, if you browse any product and mark those are the urls that appear.
Ok, I just changed the brand url. But in products it keeps giving error if it has a number at the end of the url.
I still can’t understand the problem because AMP works fine for me on my phone. Could you please make a video for me?
Yes, sure
Attachments:
20201222_120043.mp4(783.4 KiB)Ok, I see.
I’ll try to find a solution soon
OK thanks
this is another error, a 403.
Attachments:
20201222_121351.mp4(537.1 KiB)We have checked out other products and all links are correct except that product. Did you modified product link somehow?
Yesterday I corrected more than 50 urls ending in number so they weren’t broken. I left that uncorrected so you could try it, but I see that you haven’t found the error yet. I have to fix it so that it does not affect ecommerce sales, but it is important to correct this error since products are constantly being uploaded
We never seen such problem before, all worked fine. Do you have some specific URL settings?
Now urls are not broken when they end in number in AMP version. I see that the URLs take more parameters of the product.
Thanks and Merry Christmas
You are welcome
Merry Christmas to you too!
Hi Fred, I hope you had a merry Christmas.
There are still problems with URLs in products with the same name and that are differentiated by a number at the end of the url. Can you modify the structure of the url and that after / mobile / it is equal to the url of the PC version? or add some more parameter after the product name that is not a number? If there is a way that I can do it, tell me as please. It is urgent.
Thank you!
Hi, Alexandra.
I’m not sure that is a theme’s issue. We never see it before.
Could you please switch to Classic theme and check out how it works?
Ok, at night when there is less traffic to the web I do the test and I comment. Another request that I have is that I have activated the option of not showing “add to cart” when a product has related attributes, and they keep showing up. Could you buy what happens?
Could you please give me a link to that product to let me see the issue?
Yeah sure. I send you some examples. I separate it into PC and Mobile.
PC:
- https://yogijeans.com/hombre/3561-23029-tjm-branded-collar-polo-8719861055471.html#/37-talla-xl/964-color-classic_white - https://yogijeans.com/mujer/820-6155-classic-dungaree-dress-stcrb-8720111048235.html#/35-talla-m/173-color-star_critter_blue_rigid - https://yogijeans.com/hombre/3560-23011-tjm-tommy-jeans-box-logo-8719861049944.html#/34-talla-s/964-color-classic_white
Mobile:
- https://yogijeans.com/mobile/product/3561-tjm-branded-collar-polo#/37-talla-xl/964-color-classic_white - https://yogijeans.com/mobile/product/820-classic-dungaree-dress-stcrb#/35-talla-m/173-color-star_critter_blue_rigid - https://yogijeans.com/mobile/product/3560-tjm-tommy-jeans-box-logo#/34-talla-s/964-color-classic_white
Thanks!
I need to update AMP module. Please disable Opcache in your server configuration
only this?
Attachments:
opcache.PNG(42.3 KiB)No. Not in Prestashop but in your server configuration
ok, i think already
Attachments:
cachee.PNG(1.3 KiB)The mobile version of the web has been broken, no link works
Hi Fred.
Yesterday the AMP version web did not work. Only home was visible but all links were broken. I had to deactivate the AMP module you installed yesterday and activate the one from 12/24.
I don’t know what happened, but it is unacceptable for a change to be made without checking that it works and being left like this for hours!
I understand that there may be an error, but if it is observed that it does not work, what is expected is to return to the stable version.
We are in the Christmas season where online sales are very important and this cannot happen again.
Please tell me what happened and what we can do to prevent it from happening again.
Thanks for your help and understanding.
I suppose the reason is in Prestshop version, but I can’t say for sure.
Is everything works fine now?
But I don’t understand what happened, have you updated the module and you haven’t checked that it worked? Please, before making a new update write to us to be attentive and review.
Opcache is still disabled, do I keep it like this or can I activate it now?
The website works, but the products that have variations continue to show the “add to cart” button.
Ideally, on mobile and PC it would show the “see product” button as it does on some products now.
No, I have checked, it was not worked because of opcache enabled, that’s why I asked you to disable it
To fix that issue I need to update the module and I need to have disabled opcache
that is disabled, i sent you the image as a backup.
I forward it to you and attach a new one.
Tell me if you need me to disable anything else.
Attachments:
cachee.PNG(1.3 KiB)opcacheii.PNG(45.4 KiB)Ok, I see.
We are working on a solution…
OK thanks.
If you are going to make any important changes, please let us know to verify that everything is fine.
we make much tests and didn’t find a bug there. AMP works in similar way as desktop. The button Add to cart is available, yes, but you are not able to add a product to cart, please see our screenshot – https://take.ms/XLRp7
Hi Fred, Happy New Year.
I think we are not understanding each other. I have enabled the option that I show in the image.
(Store Parameters → Products Settings → product page)
With this option enabled, all products that have several attributes should NOT show the “add to cart” button, they should show the “see product” button.
Right now only the products whose featured attributes are not available are showing the “see product” button and it should be shown by ALL products with more than one attribute or combination
Attachments:
boton-carrito.PNG(7.6 KiB)Are you talking about Product Page or Category Page?
Category Page
But you gave me links to product page before.
Ok, nevermind, now I understood where the problem is
As I can see for example here - https://yogijeans.com/mobile/category/2-inicio all works correctly (see the screenshot https://take.ms/BX8jY)
Which product shows wrong button?
Hi Fred
We have problems again with the URLs of the products differentiated only by number in the AMP version. This had already been fixed.
Go to this URL https://yogijeans.com/module/pkamp/manufacturer?id_manufacturer=30&link_rewrite=hugo-boss and try opening several of the products
Please correct it quickly.
This theme is giving too many problems in AMP version
I have tried to open products on given page but don’t see any problem with that. Could you please take a screenshot of the issue?
URL: https://yogijeans.com/mobile/category/13-ropa
in any of the images that I point out in the screenshot
Attachments:
Captura de pantalla 2021-02-2...(107.4 KiB)We never seen such problems before. Did you customise URLs settings somehow?
In this same thread of conversation, on December 23 I thank you for correcting the problem. What did you do?
For now I am correcting it manually, I think the link breaks when the URL has many “-” or numbers
I don’t remember what I did.
So now the issue is solved?