• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 29.12.20, 20:54
  • Opened by: Hervé Palmier

Ticket #20333 - Error 500 Category

Hi,
Good evening, I have error 500 when I access the categories from the AMP version, how can I solve?
Hervé

Comments

Fred 29 Dec 2020, 21:18
Hervé Palmier 03 Jan 2021, 10:55

Hi Fred,
I don't understand why we have this kind of bug when only 15 days ago everything was working fine.
What is the explanation because I have been using your template for 1 month and we regularly have bugs that we do not control and which are detrimental to the sale of our products.
Also did you find a fix for the ReCaptcha that is not working?
Thanks for your help.
Regards
Hervé

Fred 03 Jan 2021, 10:57

because you have updated Faceted Search module
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP and I'll make a fix for you

Fred 03 Jan 2021, 10:57

That is not our fault what methods of product filter was changed

Hervé Palmier 03 Jan 2021, 11:06

I'm sorry,
If you want, give me the fix to resolve the bug.
Regards
Hervé

Hervé Palmier 03 Jan 2021, 11:30

Ok,
But I search the fix for Promokit Captcha
The other is fixed
Hervé

Fred 03 Jan 2021, 13:26

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Hervé Palmier 03 Jan 2021, 13:54

OK
I prefer to install the fix myself.
Could you give me the instruction ?
Regards
Hervé

Fred 03 Jan 2021, 15:56

There is no solution, I need access to figure out what's wrong

Hervé Palmier 04 Jan 2021, 08:12

Hi Fred,
I give you access settings in my profile.
Regards
Hervé

Fred 04 Jan 2021, 12:13

Captcha module has been updated and now it works https://take.ms/WvV8r

Hervé Palmier 04 Jan 2021, 12:55

Thank's a lot. Hervé

Fred 04 Jan 2021, 13:49

you are welcome