• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20347 - Colissimo pick up : impossible to load map on AMP

Colissimo pick up : impossible to load map on AMP. I’ve the same problem with Mondial Relay Module : Impossible to use it.

Attachments:

134058207_767894013807736_742... (403.8 KiB)

Comments

Fred 31 Dec 2020, 13:02

Hi, Wouldlike Sabrina Lemaître.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile

Wouldlike Sabrina Lemaître 31 Dec 2020, 16:36

Hi Fred, I don’t understand what you say. Do you mean Update Password in my profile ?

Fred 02 Jan 2021, 10:39

Yes, right.
I need to connect to your server through FTP and login to back office

Wouldlike Sabrina Lemaître 02 Jan 2021, 10:51

Ok, all informations are on my account

Fred 02 Jan 2021, 11:25

Ok, now I can connect.
I need to see the map on desktop version to understand how it should work, but I don’t see it https://take.ms/9xLWTR

Wouldlike Sabrina Lemaître 07 Jan 2021, 21:19

I don’t understand, colissimo doesn’t work anymore… Do you have change something ??? It’s very important because, I have only this way to order… Mondial Relay doesn’t work too…

Attachments:

Capture d’écran 2021-01-07 à ... (84.9 KiB)
Fred 07 Jan 2021, 22:18

I didn’t touch anything. I asked you to show me how that module should work, where I can see that?

Any third party module is not compatible with AMP by default. We have “AMPified” all prestashop pages and our own modules for the theme but we are not able to “AMPify” every third party module.
And we are trying to help you despite that is not covering by our support.

Wouldlike Sabrina Lemaître 08 Jan 2021, 13:08

Ok, I will search for an example of the colissimo’s map.

Fred 08 Jan 2021, 15:41

I just wanted to see how it works in desktop, but it doesn’t works there

Wouldlike Sabrina Lemaître 08 Jan 2021, 22:05

You’ll find in attachement an image of an example of colissimo’s window. It doesn’t work anymore on desk or phone. But It had worked few days ago.
For mondial relay, it’s the same principle. But Mondial Relay doesn’t work on desk or phone too and had never worked. Do you understand the principal of these two solutions ? It’s a solution to delivery parcels in shops. Thank you for help.

Attachments:

136671690_460045185401514_981... (74.2 KiB)
Fred 09 Jan 2021, 12:17

That’s ok, but how to see the map in your desktop page? https://take.ms/QsJ6N

I don’t understand the problem. There is no map in desktop version but you write that the problem with AMP

Wouldlike Sabrina Lemaître 09 Jan 2021, 15:59

In fact, Colissimo on desktop is ok but not on phone : When I need to tape choose “sélectionner un point Retrait” nothing matter.

For Mondial Relay, it’s the contrary : On phone it’s ok but not work on desktop. When I’ve selected my point of delivery, impossible to pass to payment page (no call to action). I’ve attached a copy of what I have on the screen. (For Mondial Relay, for moment, it’s a version of trying but I’ve an account). Do you have an idea ?

Attachments:

IMG_1904.PNG (883.8 KiB)
IMG_1905.PNG (540.7 KiB)
Capture d’écran 2021-01-09 à ... (359.1 KiB)
Capture d’écran 2021-01-09 à ... (269.3 KiB)
Fred 11 Jan 2021, 12:57

Try now, it should work https://take.ms/XtSNp

Wouldlike Sabrina Lemaître 12 Jan 2021, 17:04

Great! It’s ok now. A big Thank you for the rapidity of the answer and the resolution of the problem.

Fred 12 Jan 2021, 17:07

We did our best! You are welcome

Wouldlike Sabrina Lemaître 12 Jan 2021, 20:12

Fred, with Mondial relay, I’ve a problem again with Mondial relay on desktop version. Impossible going to payment page. And when I choose a point of livraison, the address is found in the address of the client… And impossible to delete it. So we can fastly having 2,3,4… addresses in this section. And it’s incomprehensible for the clients. Do you know what ?

Fred 13 Jan 2021, 17:29

I just test it out and parent works fine for me https://take.ms/6BSq5

How to see the issue, please take a screenshot or make a video for me