• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.01.21, 18:54
  • Opened by: Lynda
  • Closed by: Fred
  • Closed on: 16.02.21, 15:22
  • Reason: Closed
  • Comment: Glad to help!

Ticket #20359 - Issue with sign in popup

Hi Fred !

When I try to sign in and I click on email suggested by my browser, the sign pop up disappear. It is therefore impossible to use sign in by using pre-registered email and password.
Please see this video : https://www.youtube.com/watch?v=jd5HcOORtDw&feature=youtu.be

Thank you.

Comments

Fred 04 Jan 2021, 12:37

Hi, Lynda.
Yes, we know about this issue and we have disabled autosuggestion for those fields. Unfortunately we didn’t find better solution. If you want I’ll disable that for you too

Lynda 04 Jan 2021, 22:12

Do you have disabled autosuggestion on latest version of Alysum ? If it is, I will waiting to do the update.

Fred 05 Jan 2021, 10:36

I’m not sure you need to update the theme because of customization.
You can try, but don’t forget to make a backup before

Lynda 05 Jan 2021, 12:35

Thank you for the tip. I want you disable autosuggestion for me, please.
Thank you.

Fred 05 Jan 2021, 12:50

strange, it works for me locally, but not in demo server, I didn’t notice that before. We are looking for a solution.

Lynda 06 Jan 2021, 12:16

Finally, I will try an update because I want to take advantage of the improvements of the new versions of the theme.
Since I have a child theme, customisation should be saved, right?

Fred 06 Jan 2021, 12:55

You can try. But don’t forget about a backup

Lynda 06 Jan 2021, 14:41

OK, I have a backup.

Lynda 06 Jan 2021, 15:14

I just make a manual update and there is a whiteout on home page and many problems on other pages. Back office and AMP seem work fine. I haven’t “merge” option when I copy-paste files like in your video, I selected “replace”, I think it’s the same. So, I restored a backup.

Thank you for your help.

Lynda 06 Jan 2021, 18:07

Screenshots of issues after update.

Attachments:

Capture d’écran 2021-01-06 a... (74.9 KiB)
Capture d’écran 2021-01-06 a... (68.9 KiB)
Capture d’écran 2021-01-06 a... (87.8 KiB)
Capture d’écran 2021-01-06 a... (124.4 KiB)
Fred 07 Jan 2021, 14:45

I suppose that’s because you have prestashop 1.7.6.x version.

Lynda 07 Jan 2021, 15:17

OK. In such case, I will make updates later.

Fred 07 Jan 2021, 15:33

ok

Lynda 08 Jan 2021, 15:09

I have an other issue with sign in block.
When I fill out the registers fields an I click on “Register”, I go to the page “Create an account” which the field “Password” is empty while I filled it just before.
Thank you.

Attachments:

Capture d’écran 2021-01-08 a... (138 KiB)
Capture d’écran 2021-01-08 a... (55.3 KiB)
Fred 09 Jan 2021, 13:25

I’m afraid that is a browser behaviour and no way to change it

Lynda 09 Jan 2021, 14:06

OK, thank you. Could you disable autosuggestion, please ?

Fred 10 Jan 2021, 12:48

autocomplete tag is added, but doesn’t works for some reason - https://take.ms/RBWwL

We are looking for a solution

Lynda 10 Jan 2021, 13:46

I see. Thank you.

Fred 02 Feb 2021, 17:50

We have completely redesigned Login/Register section, it will look like this (right sidebar) https://take.ms/LOB7L It will be available in the next update

Lynda 08 Feb 2021, 21:52

I make Prestashop 1.7.7.1 update then Alysum 5.7.1 and I have always the issues that you can see on screenshots above (I restore my site above theme update)…

Fred 09 Feb 2021, 11:13

I see now.
That’s because you have enabled Captcha for registration page. But that captcha is not present in the dropdown.
I see you are using third party captcha module, I have no idea how to add it there.
Our Captcha module can be added to dropdown section

Lynda 09 Feb 2021, 11:46

I don’t know if we are talking about the same thing. I’m talking about this general issue after theme update :
https://support.promokit.eu/?getfile=22083 ;
https://support.promokit.eu/?getfile=22084

Fred 09 Feb 2021, 12:27

Now is seems ok - https://take.ms/P69jZ

Lynda 09 Feb 2021, 13:14

Because I restored the backup. I just tried a theme update. Home page seems OK but many thumbnails aren’t displayed on blog list (screenshot 1) and thumbnails aren’t displayed on category pages (screenshot 2). You can see these issues on my shop, theme updated is currently online.

Lynda 09 Feb 2021, 13:14

Screenshots

Attachments:

screenshot 1.png (533.3 KiB)
screenshot 2.png (251.5 KiB)
Fred 09 Feb 2021, 15:51

Yes, I see, working on that…

Lynda 10 Feb 2021, 08:41

Please work first and foremost on category pages issue. It’s important.
Thank you.

Fred 10 Feb 2021, 10:52

Sorry for the delay.
All should working fine now

Lynda 10 Feb 2021, 13:53

Perfect ! Thank you, Fred !

Fred 10 Feb 2021, 17:31

You are welcome!