- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Fred
- Private: No
- Open Date: 06.01.21, 08:58
- Opened by: caroline EGENIUS2
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20380 - Newsletter widget on page builder records subscribtions in the wrong table
Hello,
I ‘ve build my home page using the page builder and i put the newsletter form widgete on it.
When I submit the form, the email address is saved in the ps_emailsubscription table.
On the admin, how can I extract my subscribers ? There is no module to manager subscribers contained in this table.
Another thing, the subscriber doesn’t recieve any confirmation email after register.
Thanks for your Help.
PrestaShop Version : 1.7.6.0
Venedor Version : 3.2.1
Comments
Hi, caroline EGENIUS2.
You can find your subscribers here https://take.ms/pWgCW
As for the email issue, please update back office URL to let me check out your configuration
Hi, Thanks for your answer
My BO url has been updated in my profile. you can check my configuration
Subscribers from the newsletter widget are not in the newsletter ‘s module
You can test my newsletter form at the bottom of the home page.
Thank you for your help
I also need access to your server through FTP
Ok done :)
thank you
I don’t have permissions to edit files in the /www/modules/ folder
sorry it should be ok now
still the same, see the screenshot https://take.ms/icZvY
OK fixed
All module directory has the the same rights now
sorry
So, what we have found out.
The main module ps_emailsubscriptions was recently updated and we have to update subscription widget as well. It will take some time. We will back to you soon
Ok thanks
I await your return
Could you please disable Opcache in your server configuration to let me update newsletter widget
opcache is disabled
thank you
opcache is disabled
thank you
Strange that all was worked fine locally but it doesn’t work in your prestashop. We are keep working in a solution
Your website now ask a password - https://take.ms/n9nRJl
sorry
fixed
now I don’t see any files in your server https://take.ms/7gPsa
sorry directory has been unmounted
fixed now
now I don’t have permissions to edit theme files /www/themes/venedorchild/
ouch’ again sorry
fixed
The issue has been fixed. Please test to confirm the change
it works
thank you !
you are welcome
I would like to fix the module on my preprod server.
What files did you change ?
these files