• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 13.01.21, 12:20
  • Opened by: Tanja Baur
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20442 - Newsletter SignUp not working - freeze

My Newsletter SignUp field / module is not working (see picture). Everytime someone tries to enter a new Email address, the home page is going to freeze.

Just did an update to the new theme version, it is not working now, but it was also not working before, for several weeks.

Attachments:

Bildschirmfoto 2021-01-13 um ... (13.9 KiB)

Comments

Fred 13 Jan 2021, 14:07

Hi, Tanja Baur.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office

Tanja Baur 13 Jan 2021, 14:45

Thanks, credentials are updated for FTP Access

Fred 13 Jan 2021, 15:33

Unable to login to back office https://take.ms/pvezZ

Tanja Baur 14 Jan 2021, 09:52

Sorry I just updated the FTP password, now the other password is also updated and the login should work:
https://estellesilver.com/shop/_admin_

Fred 14 Jan 2021, 19:55

Please try now, it should be fixed

Tanja Baur 15 Jan 2021, 13:56

Thanks for checking, now I get the green response “a verification email has been sent” (see attached).
But no verification email is sent / arrives to the person who signs up for the newsletter.

And the new email address does not appear in the overview of all newsletter subscriptions (see attached) / or I cant find it.

Could you please check again? Thanks

Attachments:

Bildschirmfoto 2021-01-15 um ... (41.6 KiB)
Bildschirmfoto 2021-01-15 um ... (64.4 KiB)
Fred 18 Jan 2021, 22:53

Hi, Tanja Baur.
We have updated newsletter widget and it works fine, but when I uploaded it to your server it won’t work in the same way. Maybe you have some cache enabled?