• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 13.01.21, 21:39
  • Opened by: Erkan Yilmaz
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20453 - Order confirmation page keeps looping

Hi,

After checkout the order confirmation page keeps loading and also the customers don’t get any confirmation mail. Because of that the customers are sending e-mails to check if the order is correctly placed. It concerns https://snupsie.be. How can this issue be fixed?

You can find the credentials in license details of my account.

With kind regards, Erkan.

Comments

Fred 13 Jan 2021, 23:11

Hi, Erkan Yilmaz.
I just tested out your checkout page and it seems works fine for me
I have reached the final step - https://take.ms/oQn2E

Erkan Yilmaz 14 Jan 2021, 16:58

Hi Fred,

Thank you for the quick response. Yes, payment works fine. But after the payment, the visitor gets redirected to order confirmation page. That page keeps loading and nothing is displayed … only the loading gif. And the custormers also don’t get a confirmation mail.

I also want to catch this issue with try/catch in code. Which controller is used for sending confirmation mail?

With kind regards, Erkan

Fred 14 Jan 2021, 18:58

Could you please enable Check or Cache on delivery option to let me finish an order?

Erkan Yilmaz 14 Jan 2021, 19:29

You can try it by yourself.

Because the site is live, set it on maintenance mode, add your IP-address and payment module Mollie set Environment on Test mode. Then you can try it by yourself. The difficulty here is that doesn’t happen every time.

With kind regards, Erkan.

Fred 15 Jan 2021, 13:09

I have tried to enable it but it doesn’t appear. Could you please enable it and let me know, I’ll back to you fast

Erkan Yilmaz 16 Jan 2021, 09:38

Hi Fred,

What do you mean with: “Could you please enable Check or Cache on delivery option to let me finish an order?”

With kind regards, Erkan

Fred 16 Jan 2021, 10:27

I can’t finish an order because I have to pay for your product.
I ask you to enable “pay on delivery” or “pay by check” option in your back office

Erkan Yilmaz 28 Jan 2021, 12:38

Hi Fred,

I can’t do that because the store is live now. But there are really a lot of complaints about confirmation. When can you try it?

Fred 28 Jan 2021, 18:30

I just tried to purchase a product with fake Credit Card and didn’t see confirmation page keeps looping - https://take.ms/biGhQ

How to reproduce the issue?