- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 13.01.21, 21:39
- Opened by: Erkan Yilmaz
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20453 - Order confirmation page keeps looping
Hi,
After checkout the order confirmation page keeps loading and also the customers don’t get any confirmation mail. Because of that the customers are sending e-mails to check if the order is correctly placed. It concerns https://snupsie.be. How can this issue be fixed?
You can find the credentials in license details of my account.
With kind regards, Erkan.
Comments
Hi, Erkan Yilmaz.
I just tested out your checkout page and it seems works fine for me
I have reached the final step - https://take.ms/oQn2E
Hi Fred,
Thank you for the quick response. Yes, payment works fine. But after the payment, the visitor gets redirected to order confirmation page. That page keeps loading and nothing is displayed … only the loading gif. And the custormers also don’t get a confirmation mail.
I also want to catch this issue with try/catch in code. Which controller is used for sending confirmation mail?
With kind regards, Erkan
Could you please enable Check or Cache on delivery option to let me finish an order?
You can try it by yourself.
Because the site is live, set it on maintenance mode, add your IP-address and payment module Mollie set Environment on Test mode. Then you can try it by yourself. The difficulty here is that doesn’t happen every time.
With kind regards, Erkan.
I have tried to enable it but it doesn’t appear. Could you please enable it and let me know, I’ll back to you fast
Hi Fred,
What do you mean with: “Could you please enable Check or Cache on delivery option to let me finish an order?”
With kind regards, Erkan
I can’t finish an order because I have to pay for your product.
I ask you to enable “pay on delivery” or “pay by check” option in your back office
Hi Fred,
I can’t do that because the store is live now. But there are really a lot of complaints about confirmation. When can you try it?
I just tried to purchase a product with fake Credit Card and didn’t see confirmation page keeps looping - https://take.ms/biGhQ
How to reproduce the issue?