- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.01.21, 14:20
- Opened by: Fran
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20468 - Server Crush and problems after installation
Hi, Whe i was trying to modificated some banners for my theme of Alysum, the server crashed and I have to backup, then after the backup I reinstalled again and them show me fails and error like I attached here
Comments
Hi, Jose.
As I can see the Blog module missed some files. Can you upload original blog module folder because I don’t have access to your server
Hi! How I can do that?
download the theme from themeforest, find there blog module folder and copy it to your server
Or give me access to your FTP and I’ll do that for you
Is the file, ph_simpleblog?
yes, but you need whole folder
Ok, I was follow the next link main directory/prestashop1.soncastellanisimos.com/modules/ph_simpleblog then I have to change this only folder no?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and I’ll do that for you, it will be faster
Okay, done
Please also update back office credentials to let me to login
Ok done
But you don’t have our theme at all - https://take.ms/BefRA
Could you please reinstall all from scratch like described in the theme documentation?
Now, is installed
now it works