• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.01.21, 14:20
  • Opened by: Fran
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20468 - Server Crush and problems after installation

Hi, Whe i was trying to modificated some banners for my theme of Alysum, the server crashed and I have to backup, then after the backup I reinstalled again and them show me fails and error like I attached here

Attachments:

Captura de pantalla .png (231.4 KiB)

Comments

Fred 14 Jan 2021, 14:24

Hi, Jose.
As I can see the Blog module missed some files. Can you upload original blog module folder because I don’t have access to your server

Fran 14 Jan 2021, 14:25

Hi! How I can do that?

Fred 14 Jan 2021, 14:27

download the theme from themeforest, find there blog module folder and copy it to your server
Or give me access to your FTP and I’ll do that for you

Fran 14 Jan 2021, 14:33

Is the file, ph_simpleblog?

Fred 14 Jan 2021, 14:38

yes, but you need whole folder

Fran 14 Jan 2021, 14:41

Ok, I was follow the next link main directory/prestashop1.soncastellanisimos.com/modules/ph_simpleblog then I have to change this only folder no?

Fred 14 Jan 2021, 14:50

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP and I’ll do that for you, it will be faster

Fran 14 Jan 2021, 14:57

Okay, done

Fred 14 Jan 2021, 15:19

Please also update back office credentials to let me to login

Fran 14 Jan 2021, 15:44

Ok done

Fred 14 Jan 2021, 15:52

But you don’t have our theme at all - https://take.ms/BefRA

Could you please reinstall all from scratch like described in the theme documentation?

Fran 14 Jan 2021, 16:01

Now, is installed

Fred 14 Jan 2021, 16:09

now it works