- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.01.21, 17:16
- Opened by: Dubus Dorian
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20469 - Product page - img not displayed
Hello,
Since the last update of the theme I have encountered a bug on the product pages, the large format image does not load.
I emptied the caches and generated the thumbnails but that doesn’t change anything.
Thanks for your help,
Dorian
Comments
Hi, Dubus Dorian.
I see you have updated Alysum theme to he latest version. But in this case you have to update your prestashop to latest version 1.7.7.1 as well
Hey Fred,
I did the update and now i can’t access to the backoffice anymore … Damn you prestashop update !!
Do you have any clue to help me ? :)
Thank you,
Dorian
give me a moment…
Please update your back office password
I already try that, doesn’t work :(
I need a password to login to your back office
I updtade my infos in my profile
Here is similar problem https://www.prestashop.com/forums/topic/1027039-update-1766-problem-backoffice/
See the solution in the very end of thread
Hey,
You mean that one :
“Based on this I was able to finally got it working by deleting all records from ps_customer_session.”
I can’t find that table
After updating prestashop via oneclick upgrade, i gat this error message :
[INTERNAL] /home/www/surlenuagedemeije.com/presta1.7/var/cache/prod/ContainerW9ojmx4/appProdProjectContainer.php line 1669 - require(): Failed opening required ‘/home/www/surlenuagedemeije.com/presta1.7/var/cache/prod/ContainerW9ojmx4/getCacheWarmerService.php’ (include_path=’/home/www/surlenuagedemeije.com/presta1.7/vendor/pear/pear_exception:/home/www/surlenuagedemeije.com/presta1.7/vendor/pear/console_getopt:/home/www/surlenuagedemeije.com/presta1.7/vendor/pear/pear-core-minimal/src:/home/www/surlenuagedemeije.com/presta1.7/vendor/pear/archive_tar:.:/etc/phpnet/php/71/lib/php’)
Maybe it could help
1. I have it in my database - https://take.ms/KXCxH 2. try to clean prestashop cache
That is not related to the theme
Thank you very much for your help, im gonne a try to contact prestashop because nothing work for me so far.
On phpmyadmin i don’t have the table customer_session.
Again, thank you, it’s not even related to the theme but you help me anyway :)
Have a nice day
Attachments:
Sans-titre-1.jpg(617.8 KiB)you can try to create it, if you want I’l give you a code to run
Go to your PhpMyAdmin → SQL tab and run this code to create the table
Change table prefix “ps_” in case you have it different
I create both tables ps_customer_session and ps_emplyee_session and sadly nothing change.
you have to read server error logs to find out what’s wrong now
Ok thanks, i created a topic on prestashop forum. Wait and see :)
Have a nice day
Ok, thanks
Hello Fred,
I solved my problem by installing a backup of my website.
The site is working again but I still have concerns about the image on the product page.
Would you have another solution to offer me because I’m not ready to update prestashop anytime soon :)
Have a nice day,
Dorian
The issue has been fixed. Please test to confirm the change
Cool, it’s ok for me.
you are welcome
Please support out theme if you like it and our service. You could rate it here http://themeforest.net/downloads