• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 14.01.21, 17:16
  • Opened by: Dubus Dorian
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20469 - Product page - img not displayed

Hello,

Since the last update of the theme I have encountered a bug on the product pages, the large format image does not load.

I emptied the caches and generated the thumbnails but that doesn’t change anything.

Thanks for your help,
Dorian

Attachments:

product-page.png (739.9 KiB)

Comments

Fred 14 Jan 2021, 17:23

Hi, Dubus Dorian.
I see you have updated Alysum theme to he latest version. But in this case you have to update your prestashop to latest version 1.7.7.1 as well

Dubus Dorian 15 Jan 2021, 11:47

Hey Fred,

I did the update and now i can’t access to the backoffice anymore … Damn you prestashop update !!

Do you have any clue to help me ? :)

Thank you,
Dorian

Fred 15 Jan 2021, 11:58

give me a moment…

Fred 15 Jan 2021, 11:59

Please update your back office password

Il y a une erreur.
Ce compte employé n'existe pas, ou le mot de passe est erroné.
Dubus Dorian 15 Jan 2021, 12:03

I already try that, doesn’t work :(

Fred 15 Jan 2021, 12:07

I need a password to login to your back office

Dubus Dorian 15 Jan 2021, 12:08

I updtade my infos in my profile

Fred 15 Jan 2021, 12:15

Here is similar problem https://www.prestashop.com/forums/topic/1027039-update-1766-problem-backoffice/

See the solution in the very end of thread

Dubus Dorian 15 Jan 2021, 12:58

Hey,

You mean that one :

“Based on this I was able to finally got it working by deleting all records from ps_customer_session.”

I can’t find that table

Dubus Dorian 15 Jan 2021, 13:00

After updating prestashop via oneclick upgrade, i gat this error message :

[INTERNAL] /home/www/surlenuagedemeije.com/presta1.7/var/cache/prod/ContainerW9ojmx4/appProdProjectContainer.php line 1669 - require(): Failed opening required ‘/home/www/surlenuagedemeije.com/presta1.7/var/cache/prod/ContainerW9ojmx4/getCacheWarmerService.php’ (include_path=’/home/www/surlenuagedemeije.com/presta1.7/vendor/pear/pear_exception:/home/www/surlenuagedemeije.com/presta1.7/vendor/pear/console_getopt:/home/www/surlenuagedemeije.com/presta1.7/vendor/pear/pear-core-minimal/src:/home/www/surlenuagedemeije.com/presta1.7/vendor/pear/archive_tar:.:/etc/phpnet/php/71/lib/php’)

Maybe it could help

Fred 15 Jan 2021, 13:01

1. I have it in my database - https://take.ms/KXCxH 2. try to clean prestashop cache

That is not related to the theme

Dubus Dorian 15 Jan 2021, 13:17

Thank you very much for your help, im gonne a try to contact prestashop because nothing work for me so far.

On phpmyadmin i don’t have the table customer_session.

Again, thank you, it’s not even related to the theme but you help me anyway :)

Have a nice day

Attachments:

Sans-titre-1.jpg (617.8 KiB)
Fred 15 Jan 2021, 13:21

you can try to create it, if you want I’l give you a code to run

Fred 15 Jan 2021, 13:24

Go to your PhpMyAdmin → SQL tab and run this code to create the table

CREATE TABLE `ps_customer_session` (
  `id_customer_session` int(11) UNSIGNED NOT NULL,
  `id_customer` int(10) UNSIGNED DEFAULT NULL,
  `token` varchar(40) DEFAULT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;

Change table prefix “ps_” in case you have it different

Dubus Dorian 15 Jan 2021, 13:32

I create both tables ps_customer_session and ps_emplyee_session and sadly nothing change.

Fred 15 Jan 2021, 13:33

you have to read server error logs to find out what’s wrong now

Dubus Dorian 15 Jan 2021, 14:20

Ok thanks, i created a topic on prestashop forum. Wait and see :)

Have a nice day

Fred 15 Jan 2021, 15:30

Ok, thanks

Dubus Dorian 17 Jan 2021, 11:40

Hello Fred,

I solved my problem by installing a backup of my website.
The site is working again but I still have concerns about the image on the product page.

Would you have another solution to offer me because I’m not ready to update prestashop anytime soon :)

Have a nice day,
Dorian

Fred 18 Jan 2021, 10:04

The issue has been fixed. Please test to confirm the change

Dubus Dorian 18 Jan 2021, 11:19

Cool, it’s ok for me.

Fred 18 Jan 2021, 11:20

you are welcome

Fred 18 Jan 2021, 11:20

Please support out theme if you like it and our service. You could rate it here http://themeforest.net/downloads