• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20471 - Can't access admin panel after theme installation

Just after installing the template, in a new installation of Prestashop v1.7.6.2, when I try to access the admin panel, I get the following message:

“Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.”

Website url: http://sensacionesloveshop.vl22858.dinaserver.com/index.php

Comments

Fred 14 Jan 2021, 18:00

Hi, Antonio Barroso Díaz.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP

Antonio Barroso Díaz 14 Jan 2021, 18:06

Ok, I’ve already added the information you’re asking for.

Fred 14 Jan 2021, 18:20

I see the following error https://take.ms/JFahT

Please try to disable Opcache in your server configuration

Antonio Barroso Díaz 14 Jan 2021, 20:50

Ok, I’ve already added the information you’re asking for.

Antonio Barroso Díaz 15 Jan 2021, 08:19

Hi, I have already disabled the OPcache through the php.ini file, but we still have the same problem.

Fred 15 Jan 2021, 12:41

I have enabled Debug Mode to be able to see error messages and now Back office works. Please try to update Prestashop to the latest version and disable Debug mode.

Antonio Barroso Díaz 16 Jan 2021, 13:25

Problem solved after updating Prestashop. Thanks!

Fred 16 Jan 2021, 15:27

Great!