- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 14.01.21, 18:00
- Opened by: Antonio Barroso Díaz
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20471 - Can't access admin panel after theme installation
Just after installing the template, in a new installation of Prestashop v1.7.6.2, when I try to access the admin panel, I get the following message:
“Oops! An Error Occurred
The server returned a “500 Internal Server Error”.
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.”
Website url: http://sensacionesloveshop.vl22858.dinaserver.com/index.php
Comments
Hi, Antonio Barroso Díaz.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your back office and FTP
Ok, I’ve already added the information you’re asking for.
I see the following error https://take.ms/JFahT
Please try to disable Opcache in your server configuration
Ok, I’ve already added the information you’re asking for.
Hi, I have already disabled the OPcache through the php.ini file, but we still have the same problem.
I have enabled Debug Mode to be able to see error messages and now Back office works. Please try to update Prestashop to the latest version and disable Debug mode.
Problem solved after updating Prestashop. Thanks!
Great!