- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 15.01.21, 08:54
- Opened by: cavozzi
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20474 - ORDER PROBLEM
The system has automatically added two products that do not exist. Both in the backend and in the order email.
Check please.
Comments
Hi, cavozzi.
I see the issue first time.
To make sure that is the theme’s problem, please switch to Classic prestashop theme and make an order there
I have made an order with classic prestashop theme, the problem remains.please check.
But that means the problem is in your Prestashop but not in the theme
no because when I had installed prestashop and done all the tests these errors were not present.
but with classic theme you have the same problem, do I have to fix Classic theme as well?
if you can, yey, thank you :)
I don’t understand how it’s possible. I NEVER seen such behaviour before. I’M NOT SURE that is the theme’s problem.
Maybe you have some products configuration what do that automatically?
Try to install fresh prestashop instance just for a test
I don’t have product configuration in automatic.
Is not possible fresh install because shop is in production.
I don’t ask to reinstall prestashop. I ask to install a new prestashop instance to separated folder to test out the theme on it
is not possible… :(
please solution :(
To figure out where the problem is I need to check out the theme on your server but on fresh prestashop, you can install it to a subfolder with no problem.