• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.01.21, 08:54
  • Opened by: cavozzi
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20474 - ORDER PROBLEM

The system has automatically added two products that do not exist. Both in the backend and in the order email.
Check please.

Attachments:

order.jpg (233 KiB)

Comments

Fred 15 Jan 2021, 12:18

Hi, cavozzi.
I see the issue first time.
To make sure that is the theme’s problem, please switch to Classic prestashop theme and make an order there

cavozzi 15 Jan 2021, 12:29

I have made an order with classic prestashop theme, the problem remains.please check.

Fred 15 Jan 2021, 12:30

But that means the problem is in your Prestashop but not in the theme

cavozzi 15 Jan 2021, 12:32

no because when I had installed prestashop and done all the tests these errors were not present.

Fred 15 Jan 2021, 12:36

but with classic theme you have the same problem, do I have to fix Classic theme as well?

cavozzi 15 Jan 2021, 12:37

if you can, yey, thank you :)

Fred 15 Jan 2021, 15:47

I don’t understand how it’s possible. I NEVER seen such behaviour before. I’M NOT SURE that is the theme’s problem.
Maybe you have some products configuration what do that automatically?

Try to install fresh prestashop instance just for a test

cavozzi 15 Jan 2021, 15:50

I don’t have product configuration in automatic.
Is not possible fresh install because shop is in production.

Fred 15 Jan 2021, 15:51

I don’t ask to reinstall prestashop. I ask to install a new prestashop instance to separated folder to test out the theme on it

cavozzi 15 Jan 2021, 15:53

is not possible… :(

cavozzi 19 Jan 2021, 10:21

please solution :(

Fred 19 Jan 2021, 12:31

To figure out where the problem is I need to check out the theme on your server but on fresh prestashop, you can install it to a subfolder with no problem.